At a Glance
- Tasks: Lead a team to ensure safe and efficient bus operations while solving daily challenges.
- Company: Join First Bus, a leading UK operator embracing innovative transport solutions.
- Benefits: Enjoy health perks, discounted travel, 25 days holiday, and flexible working options.
- Other info: Inclusive workplace committed to diversity and excellent career growth opportunities.
- Why this job: Make a real difference in public transport and connect communities with your leadership.
- Qualifications: Management experience preferred; strong computer skills and customer focus are essential.
The predicted salary is between 30000 - 40000 £ per year.
About First Bus
Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.
Operations Supervisor – Blantyre Depot
We have a fantastic opportunity for an Operations Supervisor to join our Blantyre depot. This is a full time permanent position. The successful candidate will ensure the provision of a safe, punctual, reliable and cost effective delivery of services by managing the flow of drivers and vehicles out of the depot, along route and back into the depot within the operational excellence framework. You will also be required to identify and resolve day to day operational issues, which include schedules, allocations, vehicle performance and driver queries, while engaging with front line colleagues and provide updates and escalating key issues or concerns to the line manager.
Key Responsibilities
- Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence.
- In a smaller depot, monitor and proactively manage service punctuality and availability, through the use of systems highlighted in the systems matrices.
- Support driver queries in a timely manner and oversee driver reporting.
- Ensure accurate capture and recording of drivers' hours, duties and attendance in the DAS GUI system.
- Maintain accurate records for all aspects of operational standards and performance.
- Analyse and manage information and systems to proactively ensure continuous improvement of service performance.
- Ensure drivers are allocated the correct vehicle and leave the depot on time.
- Deal with telephone queries and support the satisfactory resolution of customer queries.
- Ensure a comprehensive hand-over and coordination across shifts.
- Manage the collection of cash from depots in line with company procedures.
- Live input of lost/additional mileage when dealing with unexpected events (eg breakdowns).
- Ensure depot equipment is logged and maintained and that sufficient levels of stock are available, including ticket machines, driver equipment, cash machines, and ticket rolls etc.
- Carry out investigations of incidents and prepare reports detailing findings and recommendations.
- Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on time performance, including vehicle allocation, breakdowns and changeovers.
- Ensure an effective working relationship with recognised trade union representatives and officials.
- Comply with requisition to pay procedures and delegated authorities.
- Other duties commensurate with the role as may be deemed appropriate by the line manager.
Skills and Experience
- Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
- Excellent computer skills.
- Professional knowledge of Road Traffic Act and Employment legislation.
- Ability to lead and inspire people to seek and follow operational best practice.
- Knowledge of employment legislation.
- Excellent planning and prioritising.
- Self motivated with a positive approach to change.
- Customer focus.
Rewards
Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice. Our EAP provision offers 24hr, 365 days a year mental health support. We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc. Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass. Cycle to work scheme. 25 days' holiday + bank holidays. Pension scheme and chance to buy discounted First Group shares. Enhanced maternity / paternity pay. Flexible working.
Equal Opportunities
Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.
Operations Supervisor in Blantyre employer: First Group
First Bus is an exceptional employer that prioritises the well-being and growth of its employees, offering comprehensive health benefits, flexible working arrangements, and a supportive work culture. Located at the Blantyre depot, the Operations Supervisor role provides opportunities for professional development within a forward-thinking company that embraces innovation in public transport. With a commitment to inclusivity and employee satisfaction, First Bus ensures a rewarding and meaningful career path for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor in Blantyre
✨Tip Number 1
Network like a pro! Reach out to people in the transport industry, especially those who work at First Bus. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research First Bus's latest innovations and be ready to discuss how you can contribute to their mission of sustainable and efficient public transport.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past where you've successfully managed teams or resolved operational issues. This will demonstrate your fit for the Operations Supervisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the First Bus family.
We think you need these skills to ace Operations Supervisor in Blantyre
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Supervisor role. Highlight your relevant experience in managing teams and handling operational issues, as well as any specific skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with First Bus and how your background aligns with their commitment to innovation and customer service.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved operational challenges in the past. This will demonstrate your ability to handle the day-to-day issues mentioned in the job description.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on board with First Bus!
How to prepare for a job interview at First Group
✨Know Your Operations
Familiarise yourself with the key responsibilities of an Operations Supervisor. Understand how to manage drivers and vehicles effectively, and be ready to discuss your approach to ensuring punctuality and reliability in service delivery.
✨Showcase Your Problem-Solving Skills
Be prepared to share examples of how you've identified and resolved operational issues in the past. Highlight your ability to analyse information and implement continuous improvements, as this is crucial for the role.
✨Demonstrate Leadership Qualities
Think about times when you've led a team or inspired colleagues to follow best practices. The interviewers will want to see that you can motivate others and maintain excellent working relationships, especially in a fast-paced environment.
✨Engage with Customer Focus
Since customer satisfaction is key in public transport, be ready to discuss how you've handled customer queries or complaints in previous roles. Show that you understand the importance of a positive passenger experience and how you would contribute to that.
