Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise and coordinate rail replacement services while ensuring passenger safety and excellent customer service.
- Company: Join First Travel Solutions, a leader in transport solutions with a focus on customer care.
- Benefits: Earn £14.89 per hour with flexible shifts and a casual contract for work-life balance.
- Why this job: Make a difference in transport while enjoying variety and flexibility in your work schedule.
- Qualifications: Customer service skills and a passion for transport; experience is a plus but not essential.
- Other info: Dynamic role with opportunities to work in different locations and meet diverse people.
The predicted salary is between 12 - 17 £ per hour.
Salary: £14.89 per hour
Hours: variety of shift times, including early mornings, evenings, late nights, and weekends on an annualised 10hrs minimum contract - this is a casual contract.
Location: covering Birmingham and Milton Keynes areas.
About the role: As a Rail Replacement Coordinator, you will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus, events and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself. You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills along with maintaining high standards in data collection via our coordination portal and helping FTS in maintaining high vehicle standards and regulations auditing.
If you have a passion for transport and customer service, are happy to work weekends and would like to work flexible hours at a competitive rate of pay, then we would like to hear from you. You would be working on an annualised hours contract (minimum 10 hours per year). Shifts are mainly at weekends, offered as and when we have rail replacement operations running, giving you a variety of shift times, locations and working hours that suit you. Our Coordinators come from all walks of life, and many choose to work for us due to the flexibility and variety we can offer. Our Coordination staff are great ambassadors, resilient, collaborative and caring. Working as part of a team, you will balance great customer care with the highest safety standards at all times.
What are we looking for?
- Experience of working in the transport industry is desirable but not essential.
- You will be committed to providing a consistently excellent standard of customer service.
- Confident in engaging our drivers on regulations and adherence to PSVAR/PSVAIR.
- A great communicator who is enthusiastic and approachable.
- Patient, reliable and calm when working under pressure.
- Confident working as a team and independently and using your own initiative.
- The flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.
PLEASE NOTE: This is a safety critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter. You must also have access to your own transportation and be located 10 miles from one of the key stations.
Rail Replacement Coordinator in Birmingham employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinator in Birmingham
✨Tip Number 1
Get to know the company! Research First Travel Solutions and understand their values and operations. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge when it comes to interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and safety standards. Role-play with a friend or use our resources to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about the opportunity. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Rail Replacement Coordinator in Birmingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let us know why you love customer service! Share any experiences where you've gone above and beyond to help someone out. We want to see that spark in your words!
Highlight Your Flexibility: Since this role involves a variety of shifts, make sure to mention your availability. Whether you’re a night owl or an early bird, we want to know how you can fit into our schedule. Flexibility is key!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at First Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Rail Replacement Coordinator. Familiarise yourself with the key aspects of the job, such as safety protocols, customer service expectations, and the importance of data collection. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations or complaints, as this will demonstrate your ability to stay calm under pressure and your commitment to providing top-notch service.
✨Demonstrate Flexibility and Team Spirit
Given the variety of shifts and the need to work as part of a team, be prepared to talk about your flexibility and teamwork skills. Share instances where you've adapted to changing circumstances or collaborated effectively with others. This will highlight your suitability for a role that requires resilience and cooperation.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, training opportunities, and what a typical shift looks like. This not only shows your enthusiasm for the position but also helps you gauge if the role is the right fit for you. Plus, it gives you a chance to engage with your interviewers!
