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- Tasks: Lead and inspire a diverse team while ensuring smooth station operations.
- Company: Join Great Western Railway, a leading train operating company in the UK.
- Benefits: Enjoy perks like free travel, health plans, and discounts on lifestyle products.
- Why this job: Be part of a vibrant team at a historic station, making a real impact on travel.
- Qualifications: Proven leadership experience and strong communication skills are essential.
- Other info: Shift-based role with opportunities for training and career development.
The predicted salary is between 36000 - 60000 £ per year.
Lead. Inspire. Keep the Station Moving.
Are you ready to take the next step in your leadership career with one of the UK\’s most iconic train operating companies?
At Great Western Railway (GWR), our stations team is at the heart of everything we do – welcoming passengers, ensuring smooth and safe journeys, and creating a memorable experience from first step to final destination. As an Assistant Flagship Station Manager, you\’ll play a vital role in shaping this experience across multiple stations – with Bristol Temple Meads as your base.
About the Role?
This isn\’t a desk job. As a visible and proactive leader, you\’ll spend much of your time on the move – out on the concourse, engaging with your team, supporting passengers, and ensuring the highest standards of service and safety. You\’ll lead frontline colleagues, take on key operational responsibilities, and support the Station Manager in keeping our stations running efficiently and professionally.
You\’ll oversee a number ofstations across the region, including the Severn Beach Line and North Somerset, and work closely with Network Rail at Bristol Temple Meads to deliver a first-class service.
What You\’ll Be Doing?
- Leading and coaching a large, diverse team of station colleagues and Duty Station Managers
- Taking ownership of safety, performance, service delivery, and cost control
- Representing GWR and building relationships with local communities and stakeholders
- Making confident, effective decisions in a dynamic and fast-paced environment
- Deputising for the Station Manager when required
- Providing visible leadership during both day-to-day operations and unexpected challenges
What You\’ll Bring?
- Proven leadership experience in a people-focused environment
- Strong interpersonal and communication skills – you\’ll be engaging with everyone from frontline staff to external partners
- Resilience, flexibility, and the ability to adapt quickly in a changing environment
- Confidence in making decisions under pressure and managing a busy, operational workload
- Familiarity with IT systems and reporting tools
- An understanding of railway operations, including safety critical duties and ticketing, along with experience working within a unionised environment is a strong advantage
- Knowledge of Network Rail Managed Stations agreements and GWR procedures is desirable
- Experience in project management is a bonus
Why Join Us at Bristol Temple Meads?
Bristol Temple Meads is a historic and high-profile station, offering great connectivity and a fast-paced working environment. You\’ll be part of a proud, supportive team in a city that\’s vibrant, well-connected, and full of opportunity.
What to Expect?
- Shift-based role with weekend, bank holiday, and out-of-hours working as needed
- On-call requirement (currently approx. 1 in 5 weeks)
- Some travel between stations across the region
- Opportunities for further training and career development
- including in safety critical roles like train dispatch
What to Expect?
- Shortlisted candidates will be invited to a competency-based interview tentatively scheduled week commencing 21st July.
- Successful applicants will need to pass a medical assessment and drug and alcohol screening, as well as a Basic DBS check.
Perks & Benefits?
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
- Lifestyle: Costco membership, bike scheme, retail discounts.
- Financial: Pension, share-saving schemes, payroll giving.
- Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.
Be Part of Something Bigger
At GWR, we\’re not just running trains – we\’re building communities, connecting regions, and making travel better for everyone. If you\’re ready to bring your leadership skills to a role where every day is different, every decision matters, and every action impacts thousands of journeys – we want to hear from you.
Our Commitment to Inclusion:
We all belong to GWR.We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.
We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Exceptional Individuals – NeurodiversityHealth Assured – Neurodiversity
Apply today and help shape the future of rail travel.
INGWR
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Assistant Flagship Station Manager employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Flagship Station Manager
✨Tip Number 1
Familiarise yourself with GWR's values and mission. Understanding their commitment to community and customer service will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of GWR. Engaging with them can provide valuable insights into the company culture and operational challenges, which you can reference in your discussions during the interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in dynamic environments. Highlighting your experience in managing diverse groups and handling unexpected challenges will demonstrate your suitability for the role.
✨Tip Number 4
Showcase your understanding of safety protocols and railway operations. Being knowledgeable about these areas will not only impress the interviewers but also show that you're ready to take on the responsibilities of the Assistant Flagship Station Manager.
We think you need these skills to ace Assistant Flagship Station Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant leadership experience and skills that align with the role of Assistant Flagship Station Manager. Focus on your ability to manage teams, make decisions under pressure, and engage with diverse stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the railway industry and your commitment to providing excellent service. Mention specific examples of how you've successfully led teams or managed operations in a fast-paced environment.
Showcase Relevant Experience: When detailing your work history, emphasise any experience you have in safety-critical roles, project management, or working within a unionised environment. This will demonstrate your understanding of the operational challenges faced in this position.
Prepare for Competency-Based Questions: Anticipate the types of competency-based questions you might face during the interview process. Prepare examples that showcase your leadership style, decision-making abilities, and how you've handled unexpected challenges in previous roles.
How to prepare for a job interview at First Group
✨Showcase Your Leadership Skills
As an Assistant Flagship Station Manager, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully led teams in the past, focusing on your ability to inspire and motivate others.
✨Understand the Railway Operations
Familiarise yourself with railway operations, safety critical duties, and ticketing processes. Being knowledgeable about these areas will show your commitment to the role and help you answer technical questions confidently.
✨Prepare for Scenario-Based Questions
Expect competency-based questions that assess your decision-making skills under pressure. Think of specific situations where you've had to make quick decisions and how you handled unexpected challenges.
✨Engage with the Interviewers
During the interview, be proactive in engaging with your interviewers. Ask insightful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.