Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the train team, ensuring safety and delivering top-notch customer service.
- Company: Join GWR, a prestigious railway company with exciting growth plans.
- Benefits: Enjoy competitive pay, free rail travel, health care, and ongoing development.
- Why this job: Be an ambassador for rail travel and make a real difference in people's journeys.
- Qualifications: Customer service experience, excellent communication, and a passion for teamwork.
- Other info: Flexible shifts, inclusive culture, and opportunities for personal growth.
The predicted salary is between 35300 - 53500 £ per year.
Train Manager
Cardiff
£44,342 after training
Who are we?
GWR is the proud custodian of Brunel\’s railway – one of the most prestigious in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK\’s top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,500 people from diverse backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel.
About the team
Train Managers are part of the On Train team and work alongside colleagues from Revenue Protection, particularly our Ticket Examiners, and On-board Services. You will also liaise with the driver of the train and colleagues at stations and in Control.
What is the job?
As a Train Manager, you are responsible for the train and everyone on it. You\\\’ll deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services. You\\\’ll be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of Values – these help us deliver for our customers and serve our communities across the West. Working on board our trains, you will clearly demonstrate these behaviours and attitudes.
What are the main responsibilities?
- To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey.
- To be visible to our customers, providing information and help in a friendly and reassuring way.
- To manage the safety and operational activities of the train.
- To check and sell tickets, providing information and assistance as required.
- To ensure a safe, clean, and pleasant environment is maintained.
What are you looking for?
If you can say “Yes” to these questions, you might be just the person for the job!
- Are you passionate and proactive about delivering outstanding customer service?
- Are you determined to always perform well and be proud to portray a professional image?
- Can you be flexible in your working with the ability to work a variety of shifts including weekends and bank holidays?
- Would you be comfortable with working in a strictly regulated industry?
- Are you able to stay cool, calm, and collected when things don\\\’t go to plan?
What do I need?
- An understanding of customers\\\’ needs.
- Excellent communication skills.
- The ability to build relationships and work as part of a team.
- Experience of front-line customer service.
- Supervisory experience
- The confidence to manage challenging situations.
Where is the job?
The position is based in our depot in Cardiff. This is where you will start and end your shifts.
What else do I need to know?
The shifts include early starts and late finishes as well as weekends and bank holidays. You will be working an average of 35 hours a week. Starting and finishing times may be at times when public transport is not available so you must be able to get to and from the station without relying on this. You must live within 60 minutes travelling time of the depot.
You must be at least 18 years old to apply for this position.
The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and an employee assistance programme.
The basic rate of pay during your training is £30.580 and this rises to a basic rate of £44.342 once you are productive.
We all belong at GWR.
This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://www.healthassured.org/blog/neurodiversity/
INGWR
#J-18808-Ljbffr
Train Manager employer: First Group US
Contact Detail:
First Group US Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Manager
✨Tip Number 1
Get to know GWR! Research the company culture, values, and recent news. This will help you connect with interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios. As a Train Manager, you'll need to handle various situations on the go. Think about how you'd respond to different customer needs and challenges.
✨Tip Number 3
Network with current or former GWR employees. They can provide insider tips and might even refer you for the position. Plus, it’s a great way to learn more about what it’s really like to work there!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest job openings and updates directly from us.
We think you need these skills to ace Train Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for delivering outstanding customer service. Use examples from your past experiences to show how you've gone above and beyond for customers.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon and make sure your skills and experiences are easy to understand. We want to see your personality shine through, so don’t be afraid to let your voice come across!
Tailor Your Application: Make sure to tailor your application specifically for the Train Manager role at GWR. Refer to the job description and align your skills and experiences with what we’re looking for. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to navigate!
How to prepare for a job interview at First Group US
✨Know Your Customer Service Basics
As a Train Manager, you'll be the face of GWR, so brush up on your customer service skills. Think about past experiences where you went above and beyond for a customer. Be ready to share specific examples that highlight your ability to handle challenging situations with grace.
✨Familiarise Yourself with GWR Values
GWR has a strong set of values that guide their operations. Make sure you understand these values and can discuss how they resonate with you. Prepare to explain how you embody these values in your work, especially in terms of safety and customer experience.
✨Demonstrate Flexibility and Adaptability
The role requires flexibility in working hours and adapting to various situations. Think of times when you've had to adjust quickly to changes or unexpected challenges. Share these stories during your interview to show you're ready for the dynamic nature of train management.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, and what success looks like in the role. This shows your genuine interest in the position and helps you gauge if GWR is the right fit for you.