At a Glance
- Tasks: Ensure customers have valid tickets and provide outstanding service at Westbury station.
- Company: Join GWR, a leading railway company transforming train travel in the UK.
- Benefits: Enjoy free rail travel, health care, and a supportive team environment.
- Other info: Flexible shifts, comprehensive training, and opportunities for growth await you.
- Why this job: Be an ambassador for rail travel and make a real difference to customer experiences.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 13546 - 15594 £ per year.
Who are we?
GWR is the proud custodian of Brunel\'s railway - one of the most prestigious in the world, with some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the South West, from Cornwall to Bristol, South Wales and London, passing through beautiful country and some of the UK\'s top tourist destinations.
We are transforming the way people think about train travel, empowering our diverse team to make it a great experience for our customers. Together, we will restore the railways as a very special way to travel.
Who\'s in the team?
As an integral part of a new Westbury-based team, you will deliver a world-class customer experience to our customers – helping us deliver our vision of revaluing rail in the hearts and minds of the travelling public. You will be working closely with our Conductors and Train Managers as well as colleagues based at stations and our Revenue Protection Inspectors.
What is the job?
As a Ticket Examiner, you will liaise with colleagues and will ensure the safety of everyone using GWR services. The purpose of the role is to check that all customers have a valid ticket for their journey. You will be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of values – these help us deliver for our customers, drive business growth and serve our communities. Working mainly at Westbury station but also on board our trains, you will clearly demonstrate these behaviours and attitudes.
What are the responsibilities?
- To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey.
- To sell a wide range of tickets, offering the most appropriate product to suit the customer\'s requirements, and undertake a full inspection of tickets and railcards.
- Undertake revenue protection activities around special events.
- Issue Penalty Fares to customers where appropriate, in accordance with The Railways (Penalty Fares) Regulations 2018.
- To welcome customers and assist them with their journey, providing information and customer care at all times, but especially when the service is disrupted.
- Whilst working, ensure that a safe and clean environment is maintained.
What sort of person are you looking for?
- Enthusiastic, positive and passionate about delivering outstanding customer service.
- Flexible, to adapt to business needs.
- Comfortable working in a strictly regulated environment.
- Proactive with a “can do” attitude.
- Able to work effectively when under pressure.
- Confident to have conversations that may be challenging.
What will I need?
An understanding of customers\' needs
- Excellent communication skills
- The ability to build relationships and work as part of a team
- Experience of front-line customer service
- The resilience and fortitude of mind to remain calm and professional in confrontational situations
Where is the job?
This position is based at Westbury station. This is where you will start and end your shifts. You may also be working on board our trains.
What is the working pattern?
This role is for 20 hours a week working a variety of shifts over five days, including weekends and bank holidays. The shift times and days will vary, Week one, approximately 0600 to 1600, then week two a week of lates 1500 to 1900
What else do I need to know?
You must live within a maximum of 60 minutes\' travelling time of the depot.
Please note that the training is full time (35 hours per week) and lasts three weeks.
The basic salary during probation is £13,546 rising to £15,594 after probation. Additionally, you will earn commission on the ticket sales you make.
The Reward
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including defined benefit salary pension scheme, free rail travel across the GWR network, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
INGWR
Ticket Examiner in Westbury employer: First Group UK
At GWR, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and empowers our team members. As a Ticket Examiner based at Westbury station, you will enjoy comprehensive training, competitive salary progression, and a range of benefits including free rail travel and health care plans, all while contributing to a transformative vision for rail travel in the UK. Join us in delivering outstanding customer service and making a meaningful impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Ticket Examiner in Westbury
✨Tip Number 1
Get to know GWR and its values! Research the company culture and understand what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Ticket Examiner, you'll be on the front line dealing with passengers. Role-play scenarios where you handle tricky situations or provide excellent service to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former GWR employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates directly from GWR, making it easier for us to keep track of your journey.
We think you need these skills to ace Ticket Examiner in Westbury
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to be an ambassador for GWR.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any front-line customer service roles you've had and how they relate to being a Ticket Examiner with us.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at First Group UK
✨Know Your Customer Service Basics
As a Ticket Examiner, you'll be the face of GWR, so brush up on your customer service skills. Think about past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during the interview to show your passion for delivering outstanding service.
✨Familiarise Yourself with GWR Values
GWR has a strong set of values that guide their operations. Take some time to understand these values and think about how they align with your own. During the interview, mention specific values and how you embody them in your work ethic and interactions with customers.
✨Prepare for Challenging Conversations
You might face some tough situations as a Ticket Examiner, so think about how you would handle confrontational scenarios. Prepare examples of how you've successfully navigated difficult conversations in the past, showcasing your resilience and ability to remain calm under pressure.
✨Show Your Flexibility and Adaptability
This role requires you to adapt to various situations and environments. Be prepared to discuss times when you've had to be flexible in your previous roles. Highlight your willingness to work different shifts and your ability to adjust to changing circumstances, which is crucial for this position.
