At a Glance
- Tasks: Lead and motivate a team to deliver exceptional service in event management.
- Company: Join FIRST, a global leader in brand experience and event production.
- Benefits: Enjoy private medical insurance, generous leave, wellness stipends, and more.
- Other info: Be part of a diverse team committed to creativity and excellence.
- Why this job: Make an impact in a dynamic environment with global opportunities.
- Qualifications: 8-10 years of experience in corporate event planning and team management.
The predicted salary is between 50000 - 65000 £ per year.
Building a Brand Starts with a Story. FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.
The Team Lead, Space & Service Coordinators will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the Space & Service Coordinator (SSC) team delivers consistently exceptional service to our clients through excellent operational and logistical facilities management that exceeds client expectations.
Your Contributions:
- Directly manage a team of direct reports
- Develop, mentor, and provide feedback to team members on an ongoing basis
- Manage monthly audit reports as required by client and internal management, focusing on event volume, team capacity, and general event data
- Partner with the client on various strategic initiatives and projects
- Oversee workload of the team ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on team’s events where required
- Manage vacation schedules, ensuring appropriate team coverage, and review all expense reports
- Oversee the on-boarding/off-boarding process for all SSCs
- Develop process documents and standard operating procedures
- Provide strategic partnership and expertise to the larger Event Management leadership team
- Ensure the team adheres to standard operating procedures and compliance processes
- Serve as an escalation point for any challenges in the SSC team's day-to-day delivery
- Propose and implement improvements to the intake processes
- Develop necessary training materials
- Liaise with global team as necessary to support alignment in processes
What We Are Looking For:
- 8-10 years of experience
- Must be fluent in English
- Excellent written and oral communication skills at all levels
- Decision maker and problem solver with a collaborative/team-player attitude
- Positive and caring approach to team management
- Creative, solution-oriented and resourceful, team player
- Adaptability to situations and ever-changing demands
- Highly organized with the ability to handle multiple tasks to meet strict deadlines
- Excellent time management and multi-tasking skills
- Ambitious and proactive with a calm and flexible approach to handling pressure and client escalations
- Good/advanced working knowledge of the Google Workspace and MS Office Suite
At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth:
- Private Medical Insurance with BUPA from day one
- 28 Days Annual Leave PLUS Bank Holidays
- Personal Volunteer Day
- 20 Days of Sick Pay each Year
- Enhanced Parental Leave (Maternity & Paternity)
- Wellness Stipend
- Complimentary access to Headspace, Rocket Lawyer & Maven
- Life Insurance
- Employee Assistance Program (EAP)
- Cycle to Work Scheme
- Season Ticket Loan
- Mobile Phone Allowance
- Pension Scheme Enhancements
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Team Lead, Space & Service Coordinators in London employer: First Global Management Services
FIRST is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture that fosters creativity and collaboration. With comprehensive benefits such as private medical insurance, generous annual leave, and global opportunities for career advancement, FIRST empowers its team members to thrive both personally and professionally. Located within a renowned tech company, this role provides a unique chance to lead a dedicated team while contributing to high-profile projects in a dynamic environment.
Contact Details:
First Global Management Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead, Space & Service Coordinators in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching FIRST and its values. Understand what makes us tick and how you can contribute to our mission. Tailor your responses to show how your experience aligns with our goals – it’ll make you stand out!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at FIRST. So, hit that apply button and let’s get started!
We think you need these skills to ace Team Lead, Space & Service Coordinators in London
Some tips for your application 🫡
Show Your Story:When you apply, think of your application as your personal brand story. We want to see how your experiences and skills align with our values and the role. Make it engaging and authentic!
Tailor Your CV:Don’t just send a generic CV! Highlight your relevant experience in event planning and team management. Use keywords from the job description to show us you’re the perfect fit for the Team Lead position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re excited about this role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at First Global Management Services
✨Know the Company Inside Out
Before your interview, dive deep into FIRST's mission, values, and recent projects. Understanding their brand story and how they operate will help you align your answers with their expectations and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to motivate and manage a team effectively. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or implemented improvements. This will highlight your capability to handle the responsibilities of the role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Think of specific situations where you had to manage pressure or navigate challenges in event planning. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This not only shows your enthusiasm but also helps you gauge if FIRST is the right fit for you.
