At a Glance
- Tasks: Lead and motivate a team to deliver exceptional service in event management.
- Company: Join FIRST, a global leader in brand experience and event production.
- Benefits: Enjoy private medical insurance, generous leave, wellness stipends, and more.
- Other info: Be part of a diverse team committed to creativity and excellence.
- Why this job: Make an impact in a dynamic environment with global opportunities.
- Qualifications: 8-10 years of experience in corporate event planning and team management.
The predicted salary is between 50000 - 65000 £ per year.
Building a Brand Starts with a Story. FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.
The Team Lead, Space & Service Coordinators will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the Space & Service Coordinator (SSC) team delivers consistently exceptional service to our clients through excellent operational and logistical facilities management that exceeds client expectations.
Your Contributions:
- Directly manage a team of direct reports
- Develop, mentor, and provide feedback to team members on an ongoing basis
- Manage monthly audit reports as required by client and internal management, focusing on event volume, team capacity, and general event data
- Partner with the client on various strategic initiatives and projects
- Oversee workload of the team ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on team’s events where required
- Manage vacation schedules, ensuring appropriate team coverage, and review all expense reports
- Oversee the on-boarding/off-boarding process for all SSCs
- Develop process documents and standard operating procedures
- Provide strategic partnership and expertise to the larger Event Management leadership team
- Ensure the team adheres to standard operating procedures and compliance processes
- Serve as an escalation point for any challenges in the SSC team's day-to-day delivery
- Propose and implement improvements to the intake processes
- Develop necessary training materials
- Liaise with global team as necessary to support alignment in processes
What We Are Looking For:
- 8-10 years of experience
- Must be fluent in English
- Excellent written and oral communication skills at all levels
- Decision maker and problem solver with a collaborative/team-player attitude
- Positive and caring approach to team management
- Creative, solution-oriented and resourceful, team player
- Adaptability to situations and ever-changing demands
- Highly organized with the ability to handle multiple tasks to meet strict deadlines
- Excellent time management and multi-tasking skills
- Ambitious and proactive with a calm and flexible approach to handling pressure and client escalations
- Good/advanced working knowledge of the Google Workspace and MS Office Suite
At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth:
- Private Medical Insurance with BUPA from day one
- 28 Days Annual Leave PLUS Bank Holidays
- Personal Volunteer Day
- 20 Days of Sick Pay each Year
- Enhanced Parental Leave (Maternity & Paternity)
- Wellness Stipend
- Complimentary access to Headspace, Rocket Lawyer & Maven
- Life Insurance
- Employee Assistance Program (EAP)
- Cycle to Work Scheme
- Season Ticket Loan
- Mobile Phone Allowance
- Pension Scheme Enhancements
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Team Lead, Space & Service Coordinators in London employer: First Global Management Services
FIRST is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture that fosters creativity and collaboration. With comprehensive benefits such as private medical insurance, generous annual leave, and global opportunities for career advancement, FIRST empowers its team members to thrive both personally and professionally. Located within a renowned tech company, this role provides a unique chance to lead a dedicated team while contributing to high-profile projects in a dynamic environment.
Contact Details:
First Global Management Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead, Space & Service Coordinators in London
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We think you need these skills to ace Team Lead, Space & Service Coordinators in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to First Global Management Services.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of First Global Management Services. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at First Global Management Services
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with First Global Management Services, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at First Global Management Services, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for First Global Management Services could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
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In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at First Global Management Services as they’re likely seeking a candidate who can enhance their workplace culture.
