At a Glance
- Tasks: Be the friendly face of events, providing essential support and ensuring everything runs smoothly.
- Company: Join FIRST, a leading global brand experience agency with a vibrant culture.
- Benefits: Enjoy private medical insurance, generous leave, wellness stipends, and global opportunities.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
- Why this job: Make a real impact at exciting events while developing your customer service skills.
- Qualifications: No experience required; just bring a positive attitude and a desire to help others.
The predicted salary is between 22000 - 26000 € per year.
Building a Brand Starts with a Story. FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies.
What You Would Get To Do
- As a Floor Ambassador, you will be the friendly, helpful face of our event spaces, providing essential on-site support to clients and the Event Management team.
- You will play a key role in ensuring the smooth execution of events by being a readily available point of contact, assisting with last-minute needs, and proactively addressing any issues that may arise.
Your Contributions
- Serve as a visible and approachable point of contact for event hosts and attendees within assigned event spaces.
- Proactively offer assistance and support to clients with immediate requests and inquiries.
- Act as a runner on the floor, efficiently addressing last-minute needs from the Event Management team and clients.
- Liaise with various service line partners (catering, AV, security, and room setup) and vendors to facilitate quick resolutions and fulfil requests.
- Troubleshoot basic on-site issues and escalate more complex matters to the Event Management team.
- Assist with basic room setups and adjustments, including moving tables, chairs, and other light equipment as needed.
- Support the setup and distribution of event materials, including signage, stationery, badges, and giveaways.
- Help with light manual handling, lifting/moving boxes (up to 10kg/22lbs), and transporting items between event spaces and storage areas.
- Ensure event spaces are tidy and well-maintained throughout the event.
- Provide wayfinding assistance and answer general questions about the event and venue.
- Support guest registration and check-in processes as needed.
- Assist with post-event breakdown and tidying of event spaces.
- Communicate effectively with the Event Management team regarding any issues, requests, or observations.
What We Are Looking For
- Entry-level position; some experience in customer service, hospitality, or event support is a plus, but not always required.
- Excellent interpersonal and communication skills with a strong customer service orientation.
- Positive and proactive attitude with a genuine desire to help others.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to handle multiple requests and prioritise tasks effectively in a fast-paced environment.
- Must be fluent in English.
- Must be able to work fully on-site.
- This role will be based within specific event spaces on the campus.
- This is an on-site position.
- Flexibility of hours, must be willing to work mornings, evenings, and potentially weekends as needed to support event schedules.
At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth:
- Private Medical Insurance with BUPA from day one
- 28 Days Annual Leave PLUS Bank Holidays
- Personal Volunteer Day
- 20 Days of Sick Pay each Year
- Enhanced Parental Leave (Maternity & Paternity)
- Wellness Stipend
- Complimentary access to Headspace, Rocket Lawyer & Maven
- Life Insurance
- Employee Assistance Program (EAP)
- Cycle to Work Scheme
- Season Ticket Loan
- Mobile Phone Allowance
- Pension Scheme Enhancements
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Floor Ambassador in London employer: First Global Management Services
FIRST is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture where creativity and collaboration thrive. With comprehensive benefits including private medical insurance, generous leave policies, and global opportunities for career advancement, employees are supported both personally and professionally. Located within a dynamic tech campus, the Floor Ambassador role provides a unique chance to engage with diverse clients and contribute to memorable events in a fast-paced environment.
Contact Detail:
First Global Management Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Floor Ambassador in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out FIRST's website and social media. Understanding their vibe will help you connect better during your chat.
✨Tip Number 2
Practice your people skills! As a Floor Ambassador, you'll be the friendly face of events. Role-play with a mate to nail down how you'd handle different situations and requests.
✨Tip Number 3
Be ready to show off your problem-solving skills! Think of examples from past experiences where you tackled challenges head-on. This will impress the Event Management team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the FIRST family!
We think you need these skills to ace Floor Ambassador in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and enthusiasm into your words. Remember, we’re looking for that positive attitude and customer-focused approach!
Tailor Your Application:Make sure to tailor your application to the Floor Ambassador role. Highlight any relevant experience in customer service or event support, even if it’s just a little. We love seeing how your background aligns with what we do at FIRST!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role. This will help us see your strengths quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at First Global Management Services
✨Know the Company Inside Out
Before your interview, take some time to research FIRST and its role in the event management industry. Understand their values, recent achievements, and the types of events they manage. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
As a Floor Ambassador, your ability to interact positively with clients and attendees is crucial. Prepare examples from your past experiences where you've gone above and beyond to assist someone. Highlighting your customer service skills will demonstrate that you have the right attitude for this role.
✨Be Ready to Think on Your Feet
In this fast-paced environment, you'll need to handle multiple requests and troubleshoot issues quickly. During the interview, be prepared to discuss how you've managed unexpected challenges in the past. This will showcase your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like for a Floor Ambassador, or how FIRST measures success in this role. This shows your enthusiasm and helps you determine if the company culture aligns with your values.
