At a Glance
- Tasks: Be the friendly face of events, providing on-site support and ensuring everything runs smoothly.
- Company: Join FIRST, a leading global brand experience agency with a vibrant culture.
- Benefits: Enjoy private medical insurance, generous leave, wellness stipends, and global opportunities.
- Other info: Flexible hours with opportunities to work on projects across different countries.
- Why this job: Make a real impact at exciting events while developing your skills in a dynamic environment.
- Qualifications: Customer service experience is a plus; a positive attitude and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Building a Brand Starts with a Story. FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.
What You Would Get To Do
- Serve as a visible, approachable point of contact for event hosts and attendees in assigned event spaces.
- Proactively offer assistance and support to clients with immediate requests and inquiries.
- Act as a runner on the floor, efficiently addressing last-minute needs from the Event Management team and clients.
- Liaise with various service line partners (catering, AV, security, and room setup) and vendors to facilitate quick resolutions and fulfil requests.
- Troubleshoot basic on-site issues and escalate more complex matters to the Event Management team.
- Assist with basic room setups and adjustments, including moving tables, chairs, and other light equipment as needed.
- Support the setup and distribution of event materials, including signage, stationery, badges, and giveaways.
- Help with light manual handling, lifting/moving boxes (up to 10kg/22lbs), and transporting items between event spaces and storage areas.
- Ensure event spaces are tidy and well-maintained throughout the event.
- Provide wayfinding assistance and answer general questions about the event and venue.
- Support guest registration and check-in processes as needed.
- Assist with post-event breakdown and tidying of event spaces.
- Communicate effectively with the Event Management team regarding any issues, requests, or observations.
What We Are Looking For
- Entry-level position; some experience in customer service, hospitality, or event support is a plus, but not always required.
- Excellent interpersonal and communication skills with a strong customer service orientation.
- Positive and proactive attitude with a genuine desire to help others.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to handle multiple requests and prioritise tasks effectively in a fast-paced environment.
- Must be fluent in English.
- Must be able to work fully on-site.
- This role will be based within specific event spaces on the campus.
- This is an on-site position.
- Flexibility of hours, must be willing to work mornings, evenings, and potentially weekends as needed to support event schedules.
At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth:
- Private Medical Insurance with BUPA from day one
- 28 Days Annual Leave PLUS Bank Holidays
- Personal Volunteer Day
- 20 Days of Sick Pay each Year
- Enhanced Parental Leave (Maternity & Paternity)
- Wellness Stipend
- Complimentary access to Headspace, Rocket Lawyer & Maven
- Life Insurance
- Employee Assistance Program (EAP)
- Cycle to Work Scheme
- Season Ticket Loan
- Mobile Phone Allowance
- Pension Scheme Enhancements
- Discretionary Bonus Structure
- Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Event Floor Coordinator in London employer: First Global Management Services
FIRST is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture where creativity and collaboration thrive. With comprehensive benefits including private medical insurance, generous leave policies, and global opportunities for career advancement, employees are supported both personally and professionally. Located on a dynamic tech campus, the role of Event Floor Coordinator allows you to engage with diverse clients and contribute to memorable events in a fast-paced, rewarding environment.
Contact Details:
First Global Management Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Event Floor Coordinator in London
✨Explore Local Hotspots
For entry-level roles in the hospitality food service industry, getting a foot in the door can often mean walking into local cafés, restaurants, or hotels with your CV in hand. Introduce yourself, ask about openings, and show your enthusiasm. This face-to-face approach can really set you apart from other candidates who just apply online!
✨Utilise Seasonal Hiring Trends
Keep an eye on the busy seasons, like summer or winter holidays, when restaurants and venues are ramping up for new staff. Many establishments look for extra hands during these peak times, so target your applications around these windows. Engage with local event calendars to find places that might be preparing for busy periods.
✨Join Hospitality Communities
Connect with local hospitality groups on social media or platforms like Meetup; they're a great way to learn about unadvertised opportunities and network with industry folks. Plus, you’ll get insider tips on where the best spots to apply are, and maybe even find a mentor to guide you through your first steps in the industry.
✨Polish those Soft Skills
In food service, your ability to communicate well and remain calm under pressure is crucial. Consider volunteering at local events or gatherings where you can showcase these skills. It not only adds experience to your CV but also demonstrates your willingness to learn and adapt, which is super enticing to potential employers like First Global Management Services.
We think you need these skills to ace Event Floor Coordinator in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service world, mentioning your customer service experience is key. Even if it’s just a part-time gig or a volunteer role, highlight how you made customers happy or handled tricky situations. We love seeing those people-focused skills in your application!
Include Relevant Certifications:If you've got any relevant certifications, like a food hygiene certificate or bartending course, make sure they shine in your CV. Certifications show you're serious about your craft, and we appreciate candidates who come prepared with the right knowledge and skills for the job.
Craft a Genuine Cover Letter:For an entry-level position like this, your cover letter should reflect your enthusiasm and willingness to learn. Talk about why you’re excited about the role at First Global Management Services and what you hope to gain from working in hospitality. Let your personality come through!
Keep Your CV Clear and Concise:In hospitality, hiring managers might be sifting through loads of applications. Keep your CV neat and ensure it highlights your relevant experience and skills without fluff. Stick to one page if you can, making it easy for us to see why you'd be a great fit at First Global Management Services!
How to prepare for a job interview at First Global Management Services
✨Know Your Menu Inside Out
You'd be surprised at how many candidates stumble on questions about the menu! Make sure you familiarise yourself with the food and drink offerings at First Global Management Services. Knowing the ingredients, cooking methods, and even the specials can really impress your interviewer and show you're genuinely interested.
✨Show Off Your Customer Service Skills
In the hospitality-food-service world, customer service is king. Prepare some examples of how you've handled customer interactions in the past, whether in a part-time job or even during group projects. Practising these scenarios can set you apart and highlight your problem-solving abilities.
✨Be Ready for Practical Assessments
Since you're going for an entry-level role, don't be surprised if they ask you to demonstrate your skills in a practical way. Whether that's making a drink or setting a table, brush up on basic hospitality tasks. It shows that you're not just talk, but you can walk the walk too!
✨Display Your Willingness to Learn
As an entry-level candidate, your enthusiasm and willingness to grow can go a long way. Be prepared to discuss what you hope to learn and how you can contribute to the team at First Global Management Services. Your motivation can often outweigh experience, so let that passion shine through!
