Operations Supervisor

First Bus is one of the UK's leading bus operators, dedicated to delivering sustainable, comfortable, and efficient passenger journeys.

Operations Supervisor – Caledonia depot, Glasgow – full‑time permanent.

Key Accountabilities

• Plan on‑day service requirements through to the end of the day and into future days, including covering on‑day absences.
• Monitor and proactively manage service punctuality and availability at a smaller depot through the use of systems highlighted in the system matrices.
• Support driver queries in a timely manner and oversee driver reporting.
• Ensure accurate capture and recording of drivers’ hours, duties and attendance in the DAS GUI system.
• Maintain accurate records for all aspects of operational standards and performance.
• Analyse and manage information and systems to continuously improve service performance.
• Ensure drivers are allocated the correct vehicle and leave the depot on time.
• Deal with telephone queries and support the satisfactory resolution of customer queries.
• Ensure a comprehensive hand‑over and coordination across shifts.
• Manage the collection of cash from depots in line with company procedures.
• Log lost/additional mileage in real time when dealing with unexpected events (e.g., breakdowns).
• Ensure depot equipment is logged and maintained and that sufficient levels of stock are available, including ticket machines, driver equipment, cash machines, and ticket rolls.
• Conduct investigations of incidents and prepare reports detailing findings and recommendations.
• Work alongside depot operational and engineering team members to manage all aspects of on‑time performance, including vehicle allocation, breakdowns and changeovers.
• Maintain an effective working relationship with recognised trade union representatives and officials.
• Comply with requisition to pay procedures and delegated authorities.
• Perform other duties commensurate with the role as deemed appropriate by the line manager.

Skills & Experience

• Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
• Excellent computer skills.
• Professional knowledge of the Road Traffic Act and employment legislation.
• Ability to lead and inspire people to adopt operational best practice.
• Excellent planning and prioritising skills.
• Self‑motivated with a positive approach to change.
• Attention to accuracy and quality.
• Teamwork and ownership mindset.
• Customer focus.

Benefits

• Health insurance through Simply Health & Smart Health, covering optical, dental, virtual GP appointments, mental health support and nutrition & fitness advice.
• 24‑hour mental health support via EAP provision.
• Discounts on high‑street brands and supermarkets.
• Discounted train travel for you and your family after 6 months of service, and a free bus pass.
• Cycle‑to‑work scheme.
• 25 days’ holiday plus bank holidays.
• Pension scheme with the option to purchase discounted First Group shares.
• Enhanced maternity and paternity pay.
• Flexible working arrangements.

Equal Opportunity

First Bus is an Equal Opportunity Employer. We welcome applications from all backgrounds.