At a Glance
- Tasks: Lead strategic projects and support senior leaders to enhance operational performance.
- Company: Join First Bus, a leading UK bus operator embracing innovation and sustainability.
- Benefits: Enjoy health perks, discounted travel, flexible working, and 25 days holiday.
- Other info: Be part of a transformative journey that prioritises people and communities.
- Why this job: Make a real impact in public transport while collaborating with diverse teams.
- Qualifications: Experience in business support or project coordination in fast-paced environments.
The predicted salary is between 45000 - 50000 £ per year.
About First Bus: Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.
Location: Glasgow, (with travel across Scotland and York as required)
Salary: £45,000 - £50,000
About the Role: We are looking for a highly organised, commercially minded Business Support Manager to join our team and work closely with the Senior Leadership Team (SLT) across Scotland and York. This is a unique opportunity to play a pivotal role in supporting business performance, driving key initiatives, and ensuring strategic priorities are successfully delivered across a complex and dynamic operational environment. Acting as a trusted partner to senior leaders, you will coordinate cross-functional projects, monitor progress against key objectives, and ensure accountability for delivering business outcomes. You'll bring together stakeholders from across the organisation, helping to drive collaboration, remove barriers, and support effective decision-making. This role is ideal for someone who enjoys working at pace, influencing senior stakeholders, and turning plans into action.
What You'll Be Doing:
- Leading and coordinating strategic and operational projects across Scotland and York.
- Supporting the Senior Leadership Team to deliver initiatives that improve operational performance, customer outcomes, and commercial results.
- Monitoring the progress and impact of key projects, ensuring delivery against agreed objectives and timelines.
- Establishing effective governance, reporting, and tracking processes to ensure visibility of progress and risks.
- Driving accountability and momentum across key business priorities, ensuring actions are completed and outcomes achieved.
- Building strong relationships with stakeholders across the business to facilitate collaboration and problem-solving.
- Preparing high-quality reports, presentations, briefing papers, and business updates for leadership meetings and reviews.
- Supporting strategic planning and prioritisation activities across the region.
- Providing insight, challenge, and recommendations to support informed business decisions.
- Coordinating leadership meetings, workshops, and business review sessions where required.
- Identifying opportunities for continuous improvement, helping to streamline processes and enhance ways of working.
About You: We're looking for someone who can confidently operate across a diverse stakeholder environment, bringing people together to achieve shared goals.
Essential Skills & Experience:
- Experience within a Business Manager, Business Support, Project Coordination, Operations Support, or similar role in a fast-paced environment.
- Strong commercial and operational awareness, with the ability to interpret information and identify opportunities to improve business performance.
- Proven experience delivering projects and initiatives through collaboration and influence rather than direct management authority.
- Excellent stakeholder management skills, with the ability to build credibility and lasting relationships at all levels.
- Strong organisational and planning capabilities with excellent attention to detail.
- Experience supporting governance processes, performance reporting, and action tracking.
- Outstanding written and verbal communication skills.
- Ability to manage multiple priorities and deadlines simultaneously.
- Proactive, adaptable, and solutions-focused approach to problem solving.
- High levels of professionalism, integrity, and discretion when dealing with confidential information.
Rewards: Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advice. Our EAP provision offers 24hr, 365 days a year mental health support. We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc. Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass. Cycle to work scheme. 25 days' holiday + bank holidays. Pension scheme and chance to buy discounted First Group shares.
Equal Opportunities: Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all. We are always looking for skilled and talented people to join us across our sixty plus depots from Aberdeen to Truro. It takes a dedicated team of specialists and professionals over just about every type of role you can think of to keep us on the road and creating amazing passenger journeys. We’ve embarked on a journey of major transformation – to make sure we put our people and customers first. Our people are the beating heart of First Bus. Without them, there would be no drivers to take customers to where they need to go and no engineers to keep our buses safely on the road. Our transformation programme is designed to reshape our business to meet tomorrow’s travel needs.
Business Support Manager employer: First Glasgow 1 Ltd
As a Senior General Manager, you will join a dynamic and supportive work environment that prioritises safety, reliability, and high performance in bus operations. Our company fosters a culture of continuous improvement and employee development, offering ample opportunities for career progression and leadership training. Located in a vibrant community, we are committed to making a positive impact on our customers and the local area, ensuring that your work is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Manager
✨Get Involved in Industry Events
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✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like First Glasgow 1 Ltd.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like First Glasgow 1 Ltd.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Business Support Manager
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to First Glasgow 1 Ltd.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of First Glasgow 1 Ltd. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at First Glasgow 1 Ltd
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with First Glasgow 1 Ltd, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at First Glasgow 1 Ltd, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for First Glasgow 1 Ltd could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at First Glasgow 1 Ltd as they’re likely seeking a candidate who can enhance their workplace culture.
