Primarily responsible for attending to customer queries by phone and email whilst providing operational support in timely collection and despatch of Courier materials.
To communicate with existing and potential customers to understand their service needs and offer suitable solutions by explaining services offered by the company.
To communicate with Field staff and other service providers to ensure timely collections and deliveries.
General office work and updating the data in the office computer systems.
- Good communication skills ( spoken and writing )
- 1-2 years experience in Customer Service / tele sales in a Courier & FreightForwarding company.
- Knowledge of Courier Export entries will be advantages.
- Driving (occasional driving might be required)
Customer Support Executive in Hounslow employer: First Flight Courier & Cargo Ltd
First Flight Courier & Cargo Ltd is an excellent employer that values customer service and operational excellence. With a supportive work culture that encourages collaboration and professional growth, employees benefit from ongoing training and development opportunities. Located in the UK, the company offers a dynamic environment where team members can thrive while making a meaningful impact on customer satisfaction and operational efficiency.
Contact Details:
First Flight Courier & Cargo Ltd Recruitment Team
