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- Tasks: Provide top-notch customer service and process banking transactions with precision.
- Company: Join the First Financial Family, a dynamic and innovative workplace.
- Benefits: Invest in your development with competitive pay and flexible hours.
- Why this job: Be part of a collaborative team that values your contributions and growth.
- Qualifications: High school diploma or GED; customer service experience preferred.
- Other info: Opportunity for career advancement and training in a supportive environment.
The predicted salary is between 28800 - 48000 ÂŁ per year.
We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.
Office Location: Trent, Texas, United States
SCOPE/CONTACTS:
- Incumbent will primarily perform Teller and/or Personal Banker duties.
- This position requires frequent face to face, written correspondence or telephone contact with customers and bank employees. Must exercise good customer relations skills at all times.
- This position may report to more than one officer. The incumbent also has frequent contact with other departments in providing full banking services to customers.
- Results of work are reviewed, and performance is measured against specific goals.
- Physical effort required is above average.
ESSENTIAL FUNCTIONS:
- Process deposit and withdrawal transactions based on the Bank's policies and procedures.
- Must possess an in-depth knowledge of retail services and products.
- Provide customer service by selling and servicing all account products (checking, savings, certificate of deposits, IRA, check orders).
- Incumbent will be cross trained in image capture processes.
- Actively participate in the Customer Service First sales and service culture, support the values of the organization, and follow established Bank policies and procedures.
- Periodic travel to Abilene or other Bank Regions for training is required.
- Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.
MINIMUM QUALIFICATIONS:
- A self-starting team player with High school diploma or GED.
- College degree or twelve months’ customer contact and sales experience required, Banking experience preferred.
- Requires communication and sales skills, Mathematical and general business knowledge normally acquired by a high school graduate with minimum typing and calculator skills.
- Most important to this position are customer relations, accuracy, speed, detail, flexibility and judgment, and courteous, professional demeanor, along with the ability to handle multi tasks.
- Commitment to providing “WOW” customer service is required.
- Will learn to be proficient on the following machines and programs: Teller machine, calculator, keyboard, encoder, image capture/scanner, Oscar (ATM cards), SEI Trust System, Streamline and Vertex.
- Requires accurate processing of data/accounting entries and must be proficient in applications such as Word and Excel.
- Must be able to work flexible hours and/or extended hours as business requires.
- Periodic travel to Abilene or other Bank Regions for training is required.
- Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.
Retail Banker II in Sherborne employer: First Financial Bankshares
Contact Detail:
First Financial Bankshares Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Banker II in Sherborne
✨Tip Number 1
Get to know the company culture! Before your interview, check out First Financial's values and mission. This way, you can show how you fit right in with their team and share examples of how you've embodied those values in your past roles.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing 'WOW' customer service, think of scenarios where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 3
Brush up on your banking knowledge! Familiarise yourself with retail banking products like checking accounts and IRAs. Being able to discuss these confidently will show that you're not just a great candidate but also genuinely interested in the role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and connect with you, plus you'll be one step closer to joining our awesome team at First Financial!
We think you need these skills to ace Retail Banker II in Sherborne
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of authenticity can make your application stand out in a sea of formalities.
Tailor Your Application: Make sure to customise your application for the Retail Banker II role. Highlight your relevant experience and skills that align with the job description. We love seeing how you connect your background to what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when you get straight to the heart of your experiences and how they relate to the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at First Financial Bankshares
✨Know Your Banking Basics
Make sure you brush up on your knowledge of retail banking services and products. Understand the ins and outs of checking accounts, savings accounts, and other offerings. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position heavily relies on customer interactions, prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond to resolve an issue or create a positive experience for a customer.
✨Demonstrate Team Spirit
This role is all about collaboration, so be ready to discuss how you've worked effectively in a team before. Share specific instances where you contributed to a group goal or supported your colleagues, highlighting your ability to work well with others.
✨Prepare for Practical Scenarios
Expect to face situational questions during the interview. Practice how you would handle common banking scenarios, such as dealing with a difficult customer or processing a complex transaction. This will help you think on your feet and demonstrate your problem-solving skills.
