At a Glance
- Tasks: Manage calls, support Customer Service, and keep records organised.
- Company: Join First Fence, a diverse and inclusive workplace.
- Benefits: Enjoy 33 days off, discounts, and a holistic wellbeing platform.
- Other info: Be part of a vibrant community that celebrates diversity and individual contributions.
- Why this job: Gain valuable experience in a supportive environment while making a difference.
- Qualifications: Strong communication skills and basic software proficiency required.
The predicted salary is between 11.7 - 14.3 £ per hour.
We are seeking a reliable, organised Temporary Receptionist & Administrative Assistant to join our team for a 3-month period.
This role focuses on managing incoming switchboard calls, directing enquiries, and providing dedicated administrative support to our internal Customer Service department., Reception:
- Reception
- Manage incoming call volume efficiently and direct calls to appropriate team members or departments.
- Screen calls, answer basic operational queries, and take accurate messages when team members are unavailable.
- Provide a professional and welcoming telephone presence for all incoming callers.
- Departmental Administrative Support
- Assist the Customer Service department with administrative tasks, data entry, and record management.
- Maintain up-to-date account and operational records using our internal system and CRM software.
- Organise, prioritise, and manage daily administrative tasks to support ongoing department workflow.
- Systems & Documentation
- Quickly adapt to and utilise in-house software systems and digital tools.
- Ensure high attention to detail across all data entries and record updates. Previous experience in reception, or general administrative roles.
- Strong verbal and written communication skills.
- Proficiency in basic software and CRM systems (e. g., Salesforce or similar platforms).
- Excellent time management, organisational skills, and attention to detail.
- Adaptability and a collaborative team approach.
At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered.
We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives.
We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law.
Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience.
We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply.
By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated.
Discover a workplace that values your well-being and success. At First Fence, we're not just offering a job - we're offering a lifestyle!
Benefits Snapshot
- Cycle to Work Scheme Discounts and Cash Back
- Benefits Platform
- Holistic Wellbeing Platform
- 24/7 Employee Assist Programme
- 33 Days Annual Leave (inclusive of Bank Holidays)
- Employee Product Discounts
- Recognition Rewards
- #J-18808-Ljbffr
Temporary Receptionist & Administrative Assistant in Swadlincote employer: First Fence
As a Transport Coordinator, you will thrive in a dynamic work environment that prioritises customer success and fosters a collaborative culture. Our commitment to employee growth is evident through ongoing training opportunities and a supportive team atmosphere, ensuring you feel valued and empowered in your role. Located in a vibrant area, we offer unique advantages such as easy access to transport links and a strong community spirit, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Receptionist & Administrative Assistant in Swadlincote
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like First Fence.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like First Fence. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Receptionist & Administrative Assistant in Swadlincote
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to First Fence.
How to prepare for a job interview at First Fence
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in First Fence's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services First Fence offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
