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For Companies At a Glance
- Tasks: Lead a dynamic sales admin team to deliver exceptional customer service and drive performance.
- Company: Join a forward-thinking company that values teamwork and growth.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by inspiring your team and enhancing customer satisfaction.
- Qualifications: Experience in sales administration and strong leadership skills required.
- Other info: Exciting opportunity for personal and professional growth in a vibrant team.
The predicted salary is between 36000 - 60000 £ per year.
The Sales Administrator Team Leader will play a vital role in driving the sales admin team to new heights! Working as a team, you will be able to make the most out of every opportunity and provide truly excellent customer service for all our customers, whilst developing your team as a priority.
Key Responsibilities
- Customer Service: Act as a key link with Sales and Customer Service. Serve as an escalation point for complex or challenging customer calls and inquiries, ensuring resolution is reached promptly and professionally, monitor team call quality and adherence to customer service standards, providing immediate coaching and feedback to ensure maximum customer satisfaction and retention.
- KPI Management: Monitoring team performance against KPIs, advising of areas for improvement or training. Preparing various reports, spot checks, and providing feedback, including analysing daily reports to help support growth and potential within the team and reporting back to the Sales Manager.
- Training and Development: Ensure comprehensive and ongoing training is provided to all colleagues on product knowledge, actively coach and mentor team members to foster professional development and build a high performing team culture.
- Managing People: Lead, motivate, and inspire the team with a positive, results-driven approach. Conduct all necessary HR management duties, including mid-month reviews, observations, and feedbacks, communicating as required with the Sales Manager on performance reviews, disciplinary procedures, and return-to-work interviews.
- Sales Support: Assist sales representatives with preparing quotes and proposals for prospective clients, reach out to customers via phone to follow up on quotations.
- Collaboration: Provide support to other key roles in the business where required through the admin team, by covering hire inbox, account applications and reception calls.
- Order Processing: Process sales orders accurately and efficiently, entering orders into the system and contact customers for any missing information and assist with enquiries.
This list is not exhaustive.
Sales Administrator Team Leader employer: First Fence
Contact Detail:
First Fence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator Team Leader
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We want to show off our skills in motivating teams and resolving customer issues!
✨Tip Number 3
Showcase our achievements! Bring examples of how we've improved team performance or customer satisfaction in previous roles. Numbers speak volumes, so let’s flaunt those KPIs!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Let’s make it count!
We think you need these skills to ace Sales Administrator Team Leader
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you value excellent customer service. Share examples of how you've gone above and beyond to help customers in the past. This will show us that you're a great fit for our team!
Highlight Your Leadership Skills: As a Sales Administrator Team Leader, you'll be guiding a team. Make sure to mention any previous experience you have in leading or mentoring others. We want to see how you can inspire and motivate your team to achieve their best!
Be Data-Driven: Since KPI management is key in this role, include any experience you have with monitoring performance metrics. Talk about how you've used data to drive improvements in your previous roles. We love candidates who can think analytically!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at First Fence
✨Know Your Customer Service Inside Out
Since the role involves acting as a key link with Sales and Customer Service, make sure you brush up on your customer service skills. Prepare examples of how you've handled challenging customer inquiries in the past, showcasing your ability to resolve issues promptly and professionally.
✨Showcase Your Leadership Skills
As a Sales Administrator Team Leader, you'll need to lead and inspire your team. Think of specific instances where you've motivated others or provided coaching. Be ready to discuss your approach to developing a high-performing team culture and how you handle performance reviews.
✨Familiarise Yourself with KPIs
Understanding KPI management is crucial for this role. Research common KPIs in sales administration and be prepared to discuss how you've monitored team performance in the past. Bring examples of reports you've prepared and how you've used data to drive improvements.
✨Demonstrate Your Collaborative Spirit
Collaboration is key in this position, so think about times when you've worked effectively with other departments. Be ready to share how you've supported sales representatives or collaborated on projects, highlighting your ability to work well with others to achieve common goals.
