Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve inquiries with care and efficiency.
- Company: Join First Fence, a leader in security and temporary fencing.
- Benefits: Competitive salary, 33 days annual leave, and wellness support.
- Why this job: Be the frontline hero in a fast-paced, innovative environment.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
- Other info: Exciting growth opportunities in a supportive team culture.
The predicted salary is between 27810 - 31000 £ per year.
Welcome to First Fence - where security meets innovation. As industry pioneers in Security and Temporary Fencing, we are all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.
Salary: £27,810 per annum
Hours: 42.5 hours per week, Monday-Friday between the hours of 08:00-17:30
Location: Kiln Way, Swadlincote, DE11 8EA
As a Customer Service Adviser, you will thrive in our fast-paced department, serving as the frontline representative of our company. Your role will be pivotal in delivering exceptional customer service experiences, ensuring each interaction is handled with care, efficiency, and professionalism.
Duties and Responsibilities:
- Handle incoming calls, emails and messages from customers promptly and professionally, addressing their questions, concerns and requests.
- Investigate and resolve customer complaints, issues or disputes efficiently and effectively, aiming for satisfactory outcomes and maintaining customer loyalty.
- Assist customers with tracking shipments, processing returns and issuing refunds or exchanges as necessary ensuring accuracy and timelines.
- Provide technical assistance to customers experiencing difficulties with products, troubleshooting problems and guiding them through solutions.
- Update and maintain accurate records of customer interactions, transactions, enquiries and complaints in the CRM system for future reference and analysis.
- Coordinate with other departments and your line manager to address customer needs, feedback and improve overall customer satisfaction.
- Stay informed about company policies, procedures and products to provide consistent information to customers.
- Escalate unresolved or complex issues to appropriate supervisors or managers for further investigation and resolution, ensuring a timely and satisfactory outcome for the customer.
- Maintain a positive and professional demeanor in all customer interactions, even in challenging or stressful situations to uphold the company's reputation and brand image.
- Serve as first point of contact for all incoming calls, directing them to the appropriate department or individual within the organisation.
This list is not exhaustive.
Skills, Qualifications, Experience and Competencies:
- Clear Telephone manner.
- Excellent written and spoken English.
- Experience using programs like SAP and Microsoft Office, including Word, Excel, Outlook and PowerPoint.
- Good organisation and time management.
- Customer focused with a passion for delivery to the highest standards.
- A true team player who can work collaboratively with others.
- Able to be proactive and act on own initiative.
- Accuracy and attention to detail.
- Good financial knowledge.
Join Us for a Career Beyond Ordinary. Discover a workplace that values your well-being and success. At First Fence, we are not just offering a job – we are offering a lifestyle.
Benefits Snapshot:
- Cycle to Work Scheme.
- Discounts and Cash Back Benefits Platform.
- Holistic Wellbeing Platform.
- 24/7 Employee Assist Programme.
- 33 Days Annual Leave.
Customer service advisor employer: First Fence
Contact Detail:
First Fence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service advisor
✨Tip Number 1
Get to know First Fence! Research the company, its values, and what makes it tick. This way, when you get that interview, you can show off your knowledge and enthusiasm for their mission.
✨Tip Number 2
Practice your phone skills! As a Customer Service Advisor, you'll be on the front line. Try role-playing with a friend to nail down your telephone manner and ensure you're ready to handle any customer query with confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've turned a negative situation into a positive one. This will demonstrate your ability to resolve complaints effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer service advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight relevant experience and skills that match the job description. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your writing clear and to the point. Avoid jargon and long-winded sentences. We appreciate straightforward communication, especially in customer service roles where clarity is key.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at First Fence
✨Know the Company Inside Out
Before your interview, take some time to research First Fence. Understand their products, services, and what sets them apart in the security and fencing industry. This knowledge will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle customer interactions is key. Prepare examples from your past experiences where you've successfully resolved complaints or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Your Communication Style
Since clear communication is crucial for this role, practice speaking clearly and professionally. You might even want to do a mock interview with a friend or family member. Focus on maintaining a positive tone, especially when discussing challenging situations.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in the Customer Service Advisor role. This not only shows your interest but also helps you determine if First Fence is the right fit for you.