Sales Account Manager in Castle Hedingham

Salary: £38,850 per annum, plus bonus and commission

Hours: 42.5 hours per week Monday to Friday between the hours of 08:00‑18:00

Responsibilities

• Client Relationship Management: Build and maintain strong relationships with key accounts, provide support, and resolve issues promptly.
• Sales Management: Execute sales strategies, increase revenue through upselling/cross‑selling, and achieve sales targets.
• Account Planning: Develop account plans, forecast sales, analyse market trends, and identify opportunities.
• Negotiation and Contract Management: Negotiate terms, manage contracts, and ensure compliance.
• Collaboration: Coordinate with internal teams, provide feedback, and ensure a seamless client experience.
• Client Education: Educate clients, provide resources, and maximise the use of offerings.
• Reporting and Analytics: Track KPIs, use data for insights, and drive improvement.
• Customer Retention: Implement loyalty programs, monitor satisfaction, and retain clients.
• Problem‑Solving: Proactively address issues, manage critical situations, and ensure customer service excellence.
• Compliance and Documentation: Adhere to regulations, maintain accurate records, and ensure accountability.
• Site Visits: Attend site visits in and around South/South East region.

Qualifications & Skills

• Relationship Building: Strong interpersonal skills and the ability to build trust with clients.
• Sales and Negotiation: Proven sales experience, effective negotiation skills, and a track record of achieving sales targets.
• Account Management: Strong organisational skills, ability to manage multiple accounts, and understanding of account planning processes.
• Market Analysis: Ability to analyse market trends, identify opportunities, and assess risks.
• Communication: Excellent verbal and written communication skills, including the ability to present information effectively.
• Problem‑Solving: Ability to identify and resolve issues efficiently and effectively.
• Technical Proficiency: Familiarity with CRM systems, sales tools, and relevant industry software.
• Data Analysis: Ability to analyse data, interpret trends, and use insights to drive decision‑making.
• Customer Service: Strong customer service skills, empathy, and a commitment to providing exceptional service.
• Adaptability: Ability to adapt to changing market conditions and client needs.
• Teamwork: Ability to collaborate effectively with colleagues across different departments.

Benefits

• Holistic Wellbeing Platform
• 24/7 Employee Assist Programme
• 33 Days Annual Leave (inclusive of Bank Holidays)

At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated.