Customer Experience Leader: Team Coach & Service Excellence in Swadlincote

Customer Experience Leader: Team Coach & Service Excellence in Swadlincote

Swadlincote Full-Time 35000 - 42000 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead a team to deliver outstanding customer experiences and implement service improvements.
  • Company: First Fence Limited, dedicated to exceptional customer service.
  • Benefits: Competitive salary, career development opportunities, and a supportive work environment.
  • Other info: Join a dynamic team focused on excellence and growth.
  • Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
  • Qualifications: Experience in customer service and strong coaching abilities.

The predicted salary is between 35000 - 42000 Β£ per year.

First Fence Limited is seeking a Customer Service Manager to lead a high-performing team focused on delivering exceptional customer experiences.

You will oversee daily operations, coach staff, and implement service improvements to reflect our values.

You will use analytics to monitor performance, develop processes for consistency, handle escalations with empathy, and collaborate with sales and logistics to resolve cross-functional issues.

Customer Experience Leader: Team Coach & Service Excellence in Swadlincote employer: First Fence Limited

As a Depot Administrator, you will thrive in a dynamic work environment that prioritises efficiency and customer satisfaction. Our company fosters a collaborative culture where your contributions are valued, offering ample opportunities for professional growth and development. Located in a vibrant area, we provide competitive benefits and a supportive atmosphere that encourages innovation and teamwork.

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Contact Details:

First Fence Limited Recruitment Team

We think you need these skills to ace Customer Experience Leader: Team Coach & Service Excellence in Swadlincote

Leadership Skills
Coaching Skills
Customer Service Excellence
Analytical Skills
Process Development
Performance Monitoring
Empathy