At a Glance
- Tasks: Assist customers with ticket sales and provide information on bus routes.
- Company: Join First Bus, a leading public transport provider in Ipswich.
- Benefits: Enjoy Simply Health benefits, discounted train travel, and 25 days' holiday.
- Other info: Part-time position of 16 hours per week, specifically on Thursdays and Fridays.
- Why this job: This role offers flexible working and full training in a supportive environment.
- Qualifications: Customer service experience is desirable; excellent communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
We’re looking for a friendly and reliable Travel Shop Assistant to join our team in Ipswich on a part‑time basis.
Responsibilities
- Providing First Bus information, routes, and ticket sales
- Handling customer enquiries and dealing with complaints professionally
- Taking payments via cash and card, including managing the cash float
- Managing lost property enquiries, face to face and logging items on Tracerit
- Printing and providing timetables for customers
- Carrying out security checks for the Elavon card payment machine and updating spreadsheets
- Reading, responding to, and managing emails
- Keeping the office and public areas clean and tidy
- Reporting any building or maintenance issues
- Ordering supplies such as printer ink and stationery
Qualifications
- Experience in customer service, retail, or travel is desirable but not essential – full training will be provided
- Excellent communication skills, with the ability to provide clear and helpful advice
- Willingness to learn about bus routes, schedules, and the local transport network
- Confidence in handling cash and processing card payments
- Strong organisational skills and attention to detail
- A positive, approachable attitude and a strong focus on customer experience
Benefits
- Simply Health & Smart Health for you and your dependents at no cost, including cash‑back benefits across optical & dental, virtual GP appointments, mental health support and nutrition and fitness advice
- EAP provision offers 24hr, 365 days a year mental health support
- Platform with many discounts on high street brands and supermarkets
- Discounted train travel for you and your family after 6 months of service and a free bus pass
- Cycle‑to‑work scheme
- 25 days' holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
- Enhanced maternity / paternity pay
- Flexible working
Equal Opportunities
Public transport serves everyone, whatever their differences.
Travel Shop Assistant in Ipswich employer: First Eastern Counties Buses Ltd
First Bus provides comprehensive health benefits at no cost, including virtual GP appointments. Located in Ipswich, the team focuses on delivering excellent customer service in public transport. Employees enjoy a cycle-to-work scheme and discounted travel after six months.
Contact Details:
First Eastern Counties Buses Ltd Recruitment Team
We think you need these skills to ace Travel Shop Assistant in Ipswich
Communication Skills
Attention to Detail
Adaptability
Problem-Solving Skills
Teamwork
Customer Service
Flexibility
