At a Glance
- Tasks: Help customers with their banking needs in a friendly and supportive manner.
- Company: Join first direct, an award-winning bank known for exceptional customer service.
- Benefits: Enjoy 33 days holiday, free healthcare, hybrid working, and onsite perks like Costa coffee.
- Other info: Full-time role with flexible hours and a supportive training programme.
- Why this job: Be part of a vibrant team focused on customer satisfaction and personal growth.
- Qualifications: No prior experience needed; just a passion for helping others and a willingness to learn.
The predicted salary is between 19200 - 28800 £ per year.
Area of Interest: Call Centre
Location:
Glasgow, GB, G72 0FD
Work style: Hybrid Worker
Love helping others? Got people skills coming out of your ears? At your best in a busy, buzzing environment? You might fancy working at first direct. Here’s why.
Firstly, you’ll be joining an award-winning bunch of “people people,” dedicated to giving customers the best possible banking experience. If you’re a customer service expert, perfect. If not, no worries, if you can demonstrate the skills and passion for customer service, you’re dedicated to learning and thrive on a challenge then our Gold-standard training programme and support will get you where you need to be.
Secondly, our starting salary is £24,000. On top comes a generous helping of perks – such as 33 days holiday per year (including national bank holidays) and free BUPA healthcare. We are also moving to our shiny new office at Maxim Park, Eurocentral where you’ll benefit from free parking and EV charging and an onsite Costa.
And that’s not all. Because we believe your job should fit around your life –and not the other way round – we also offer a choice of hybrid working patterns.
What’s the job?
In a nutshell, you’ll be helping our customers with whatever they need –giving them the confident, friendly, human support first direct is so well known for.
You’ll need to be able to really listen to the customer’s requirements with empathy, understand their needs and provide them with best support by clearly communicating the right information and solutions to help them, ensuring they leave the call knowing they have received a top-notch service. You’ll also be comfortable following set processes and confident working with technology.
Full time roles are 35 hours per week, and because we’re here for our customers 24/7, working patterns can vary. You might be working over 4 or 5 days, with some evening and/or weekend hours, but you’ll always get at least 2 days off together for some down time.
Your progression’s as important to us as we hope it is to you. You’ll meet other new starters and be fully equipped to join your team through a six week fully onsite training programme and, it doesn’t stop there, we have multiple support functions to help you continue to grow in your career.
Speaking of benefits…
- Stay fit as a fiddle with regular health and wellbeing events, annual checkups and fast-track GP appointments for you and your family
- Shop, snack or grab a cuppa at our onsite traders and markets
- Give back with up to 2 paid community days every year
- Move on up with development programmes and career progression opportunities
- Bring your child to work day (everyday!) by taking advantage of our subsidised onsite nursery
Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.
Our application process consists of:
- A telephone-based Recruiter Interview
- Final face-to-face interview with the business and an online Values Based Assessment
We operate a hybrid working environment, which means you will work at our office in Hamilton some of your time and then remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their best.We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:
#J-18808-Ljbffrfirst direct - Customer Service Representative in Blantyre employer: First Direct
At first direct, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With a competitive starting salary of £24,000, generous benefits including 33 days of holiday, free healthcare, and a supportive hybrid working environment, we empower our Customer Service Representatives to thrive both personally and professionally in our new office at Maxim Park, Eurocentral.
StudySmarter Expert Advice🤫
We think this is how you could land first direct - Customer Service Representative in Blantyre
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Direct. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Direct before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace first direct - Customer Service Representative in Blantyre
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Direct:Your cover letter is your chance to shine! Tell us why you want to work at First Direct specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Direct!
How to prepare for a job interview at First Direct
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
