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- Tasks: Help customers with their banking needs in a friendly and supportive manner.
- Company: Join first direct, an award-winning bank known for exceptional customer service.
- Benefits: Enjoy 33 days holiday, free healthcare, hybrid working, and onsite perks like Costa coffee.
- Why this job: Be part of a vibrant team focused on customer satisfaction and personal growth.
- Qualifications: No prior experience needed; just a passion for helping others and a willingness to learn.
- Other info: Full-time role with flexible hours and a supportive training programme.
The predicted salary is between 19200 - 28800 £ per year.
Area of Interest: Call Centre
Location:
Glasgow, GB, G72 0FD
Work style: Hybrid Worker
Love helping others? Got people skills coming out of your ears? At your best in a busy, buzzing environment? You might fancy working at first direct. Here’s why.
Firstly, you’ll be joining an award-winning bunch of “people people,” dedicated to giving customers the best possible banking experience. If you’re a customer service expert, perfect. If not, no worries, if you can demonstrate the skills and passion for customer service, you’re dedicated to learning and thrive on a challenge then our Gold-standard training programme and support will get you where you need to be.
Secondly, our starting salary is £24,000. On top comes a generous helping of perks – such as 33 days holiday per year (including national bank holidays) and free BUPA healthcare. We are also moving to our shiny new office at Maxim Park, Eurocentral where you’ll benefit from free parking and EV charging and an onsite Costa.
And that’s not all. Because we believe your job should fit around your life –and not the other way round – we also offer a choice of hybrid working patterns.
What’s the job?
In a nutshell, you’ll be helping our customers with whatever they need –giving them the confident, friendly, human support first direct is so well known for.
You’ll need to be able to really listen to the customer’s requirements with empathy, understand their needs and provide them with best support by clearly communicating the right information and solutions to help them, ensuring they leave the call knowing they have received a top-notch service. You’ll also be comfortable following set processes and confident working with technology.
Full time roles are 35 hours per week, and because we’re here for our customers 24/7, working patterns can vary. You might be working over 4 or 5 days, with some evening and/or weekend hours, but you’ll always get at least 2 days off together for some down time.
Your progression’s as important to us as we hope it is to you. You’ll meet other new starters and be fully equipped to join your team through a six week fully onsite training programme and, it doesn’t stop there, we have multiple support functions to help you continue to grow in your career.
Speaking of benefits…
- Stay fit as a fiddle with regular health and wellbeing events, annual checkups and fast-track GP appointments for you and your family
- Shop, snack or grab a cuppa at our onsite traders and markets
- Give back with up to 2 paid community days every year
- Move on up with development programmes and career progression opportunities
- Bring your child to work day (everyday!) by taking advantage of our subsidised onsite nursery
Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.
Our application process consists of:
- A telephone-based Recruiter Interview
- Final face-to-face interview with the business and an online Values Based Assessment
We operate a hybrid working environment, which means you will work at our office in Hamilton some of your time and then remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. Wearecommittedto removing barriers and ensuring careersatHSBCareinclusiveandaccessible for everyone to be at their best.We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:
#J-18808-Ljbffr
first direct - Customer Service Representative employer: First Direct
Contact Detail:
First Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land first direct - Customer Service Representative
✨Tip Number 1
Familiarise yourself with first direct's values and customer service philosophy. Understanding their commitment to providing a friendly and empathetic service will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice active listening skills. Since the role involves understanding customer needs, being able to showcase your ability to listen and respond appropriately in mock scenarios can set you apart from other candidates.
✨Tip Number 3
Prepare for the telephone-based interview by simulating a customer service call. This will help you get comfortable with the format and allow you to practice articulating solutions clearly and confidently.
✨Tip Number 4
Research common customer service challenges in the banking sector. Being knowledgeable about potential issues and how to resolve them will show your proactive approach and readiness to tackle real-life situations in the role.
We think you need these skills to ace first direct - Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your People Skills: Since this role is all about helping customers, make sure to emphasise your people skills in your CV and cover letter. Provide specific examples of how you've successfully assisted customers in the past or demonstrated empathy in challenging situations.
Highlight Adaptability: Mention your ability to thrive in a busy environment and adapt to different working patterns. This could include examples of previous roles where you managed multiple tasks or worked flexible hours.
Prepare for Assessments: Familiarise yourself with the online Values Based Assessment mentioned in the application process. Think about how your values align with those of first direct and be ready to articulate this during your interviews.
How to prepare for a job interview at First Direct
✨Show Your People Skills
Since the role is all about customer service, make sure to highlight your people skills during the interview. Share specific examples of how you've helped customers in the past, demonstrating your ability to listen and empathise with their needs.
✨Familiarise Yourself with the Company
Do some research on first direct and its values. Understanding their commitment to providing a top-notch banking experience will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to handle difficult customers or resolve issues effectively, and be ready to discuss these experiences.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the role and the company. Inquire about the training programme or opportunities for career progression to demonstrate your enthusiasm for growth.
