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- Tasks: Deliver exceptional customer service and support banking queries in a dynamic telephony role.
- Company: Join first direct, an award-winning team known for outstanding customer experiences.
- Benefits: Enjoy 33 days holiday, free gym access, onsite Costa, and BUPA healthcare.
- Why this job: Thrive in a fast-paced environment with opportunities for personal growth and development.
- Qualifications: Ideal candidates have customer service experience or strong communication skills.
- Other info: Hybrid working options available; training provided in a supportive team environment.
At first direct you'll provide an exceptional customer service experience, as part of our award-winning team. Our starting salary is £24,000, with excellent additional benefits and perks – including 33 days holiday per year*, free parking & EV charging, free onsite gym & personal trainer, onsite Costa and free BUPA healthcare***. We also offer a choice of working patterns that can fit around your lifestyle. A background in customer service or finance is ideal, however if you have crystal clear communication and amazing people skills our Gold standard** training programme and on-the-job support will give you everything you need to succeed. It's not for the faint hearted, but if you thrive on the challenge and you're at your best when you're busy, you'll fit right in! In this role you will: Communicate transparently with excellent interpersonal skills to deliver amazing customer service, being confident and friendly when speaking with our customers in this telephony based role Think outside the box and be informative about alternative digital services, whilst supporting with banking queries Be self-motivated with high levels of accuracy and attention to detail Be professional and switched on for our customers but, also, your own progression Split your working week between home and fd HQ (Leeds or Hamilton), where you can grab a Costa with your teamOur benefits also include: Subsidised onsite nursery Regular health and wellbeing events, annual check-ups and fast track GP appointments for you and your family On-site traders and markets Competitive maternity, paternity, shared parental, and adoption leave policies Up to 2 paid community days each year Development programmes and career progression opportunities as part of HSBC GroupOur working patterns and shifts can vary with the possibility of weekend and/or late working. Our lines are open 24/7/365 and working hours can fall between 6am and 1am. Maximum shift length is 9 hours, with a minimum 11-hour gap between shifts. Our full time roles are 35 hours per week over 5 or 4 days, on a hybrid working basis. Training will be office based, where you'll meet other new starters and be fully supported to join your team of other amazing people people. Please be aware applications are open to all UK residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. *includes national bank holidays **UK Learning Awards 2022 Gold winner ***excesses apply All our job vacancies are posted on the HSBC Group careers site. As a heads up, in 2025 our Hamilton office will be moving to Maxim Park (ML1 4WQ) where we'll have a brand-new building within the Eurocentral Business Park. Our new site will provide a broad range of amenities and modern, best-in-class facilities. An amazing space tailored to our amazing people. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role
Customer Service Representative employer: First Direct
Contact Detail:
First Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the key aspects of exceptional customer service. Since this role emphasizes clear communication and interpersonal skills, practice articulating your thoughts clearly and confidently, especially in a telephony context.
✨Tip Number 2
Research common banking queries and digital services that customers might ask about. Being knowledgeable about these topics will help you think outside the box and provide informative support during your interactions.
✨Tip Number 3
Showcase your self-motivation and attention to detail in any discussions or interviews. Prepare examples from your past experiences where you demonstrated these qualities, as they are crucial for success in this fast-paced environment.
✨Tip Number 4
Emphasize your adaptability to different working patterns. Since the role involves hybrid working and varying shifts, being open to flexibility will make you a more attractive candidate.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Representative position. Understand the key responsibilities and required skills, such as excellent communication and interpersonal skills.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service or finance. Emphasize your communication skills and any previous roles where you thrived in a busy environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention specific examples of how you've successfully handled customer queries or challenges in the past.
Highlight Your Flexibility: Since the role involves varying working patterns, make sure to express your willingness to adapt to different shifts and your ability to work both from home and in the office.
How to prepare for a job interview at First Direct
✨Showcase Your Communication Skills
Since this role is telephony-based, it's crucial to demonstrate your crystal clear communication skills. Practice speaking clearly and confidently about your previous customer service experiences, focusing on how you effectively resolved issues.
✨Emphasize Your People Skills
Highlight your amazing people skills during the interview. Share specific examples of how you've built rapport with customers or colleagues in the past, showcasing your ability to connect and empathize with others.
✨Be Prepared for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you had to think outside the box to provide solutions for customers, especially in a fast-paced environment.
✨Demonstrate Your Self-Motivation
The role requires self-motivation and attention to detail. Be ready to discuss how you stay organized and focused, even when working independently. Mention any tools or techniques you use to manage your time effectively.
