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- Tasks: Deliver exceptional customer service and support banking queries via phone.
- Company: Join first direct, an award-winning team known for outstanding customer service.
- Benefits: Enjoy 33 days holiday, free gym access, onsite Starbucks, and BUPA healthcare.
- Why this job: Thrive in a dynamic environment with opportunities for personal growth and community impact.
- Qualifications: Strong communication skills; customer service or finance background preferred but not essential.
- Other info: Flexible hybrid working patterns available; training provided in a supportive office environment.
The predicted salary is between 24000 - 33600 £ per year.
At first direct you’ll provide an exceptional customer service experience, as part of our award-winning team. Our starting salary is £24,000, with excellent additional benefits and perks - including 33 days holiday per year, free parking & EV charging, free onsite gym & personal trainer, onsite Starbucks and free BUPA healthcare. We also offer a choice of working patterns that can fit around your lifestyle.
A background in customer service or finance is ideal, however if you have crystal clear communication and amazing people skills our Gold standard training programme and on-the-job support will give you everything you need to succeed. It’s not for the faint hearted, but if you thrive on the challenge and you’re at your best when you’re busy, you’ll fit right in!
In this role you will:
- Communicate transparently with excellent interpersonal skills to deliver amazing customer service, being confident and friendly when speaking with our customers in this telephony based role
- Think outside the box and be informative about alternative digital services, whilst supporting with banking queries
- Be self-motivated with high levels of accuracy and attention to detail
- Be professional and switched on for our customers but, also, your own progression
- Split your working week between home and fd HQ (Leeds or Hamilton), where you can grab a Starbucks with your team
Our benefits also include:
- Subsidised OFSTED Outstanding rated onsite nursery
- Regular health and wellbeing events, annual check-ups and fast track GP appointments for you and your family
- On-site traders and markets
- Competitive maternity, paternity, shared parental, and adoption leave policies
- Up to 2 paid community days each year
- Development programmes and career progression opportunities as part of HSBC Group
Our working patterns and shifts can vary with the possibility of weekend and/or late working. Our lines are open 24/7/365 and working hours can fall between 6am and 1am. Maximum shift length is 9 hours, with a minimum 11-hour gap between shifts. Our full time roles are 35 hours per week over 5 or 4 days, on a hybrid working basis.
Training will be office based, where you’ll meet other new starters and be fully supported to join your team of other amazing people.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.
Customer Service Representative employer: First Direct
Contact Detail:
First Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company's values and customer service philosophy. Understanding what first direct stands for will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills, especially in a telephony context. Since the role is heavily focused on phone interactions, consider role-playing scenarios with friends or family to build confidence and clarity in your speech.
✨Tip Number 3
Research common banking queries and digital services offered by first direct. Being knowledgeable about their products will not only impress your interviewers but also prepare you for the types of questions you might encounter from customers.
✨Tip Number 4
Showcase your adaptability and willingness to learn. Highlight any previous experiences where you've had to think on your feet or adapt to new situations, as this aligns well with the fast-paced environment described in the job listing.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience in customer service or finance, and think about how your skills align with what first direct is looking for.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Customer Service Representative role. Emphasise your communication skills, attention to detail, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and express your eagerness to join an award-winning team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at First Direct
✨Showcase Your Communication Skills
As a Customer Service Representative, clear and confident communication is key. Practice articulating your thoughts and responses to common customer service scenarios, ensuring you come across as friendly and approachable.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to think outside the box and provide alternative solutions, which is crucial for this role.
✨Emphasise Attention to Detail
In customer service, accuracy is vital. Be ready to discuss how you ensure high levels of detail in your work, whether it's through double-checking information or following up on customer queries.
✨Express Enthusiasm for Teamwork
This role involves working closely with others, so convey your enthusiasm for being part of a team. Share experiences where you've collaborated effectively, especially in fast-paced environments.
