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- Tasks: Deliver exceptional customer service and support banking queries in a dynamic telephony role.
- Company: Join first direct, an award-winning team known for outstanding customer experiences.
- Benefits: Enjoy 33 days holiday, free gym access, onsite Starbucks, and flexible working patterns.
- Why this job: Thrive in a fast-paced environment while developing your skills with top-notch training and support.
- Qualifications: Ideal candidates have customer service experience or strong communication and people skills.
- Other info: Hybrid working options available; applications open to all UK residents over 18.
At first direct you'll provide an exceptional customer service experience, as part of our award-winning team. Our starting salary is £23,205, with excellent additional benefits and perks – including 33 days holiday per year*, free parking & EV charging, free onsite gym & personal trainer, onsite Starbucks and free BUPA healthcare***. We also offer a choice of working patterns that can fit around your lifestyle. A background in customer service or finance is ideal, however if you have crystal clear communication and amazing people skills our Gold standard** training programme and on-the-job support will give you everything you need to succeed. It's not for the faint hearted, but if you thrive on the challenge and you're at your best when you're busy, you'll fit right in! In this role you will: * Communicate transparently with excellent interpersonal skills to deliver amazing customer service, being confident and friendly when speaking with our customers in this telephony based role * Think outside the box and be informative about alternative digital services, whilst supporting with banking queries * Be self-motivated with high levels of accuracy and attention to detail * Be professional and switched on for our customers but, also, your own progression * Split your working week between home and fd HQ (Leeds or Hamilton), where you can grab a Costa with your team Our benefits also include: * Subsidised onsite nursery * Regular health and wellbeing events, annual check-ups and fast track GP appointments for you and your family * On-site traders and markets * Competitive maternity, paternity, shared parental, and adoption leave policies * Up to 2 paid community days each year * Development programmes and career progression opportunities as part of HSBC Group Our working patterns and shifts can vary with the possibility of weekend and/or late working. Our lines are open 24/7/365 and working hours can fall between 6am and 1am. Maximum shift length is 9 hours, with a minimum 11-hour gap between shifts. Our full time roles are 35 hours per week over 5 or 4 days, on a hybrid working basis. Training will be office based, where you'll meet other new starters and be fully supported to join your team of other amazing people people. Please be aware applications are open to all UK residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. *includes national bank holidays **UK Learning Awards 2022 Gold winner ***excesses apply All our job vacancies are posted on the HSBC Group careers site. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role
Customer Service Representative employer: First Direct
Contact Detail:
First Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the key aspects of exceptional customer service. Since this role emphasizes clear communication and interpersonal skills, practice articulating your thoughts clearly and confidently, especially in a telephony context.
✨Tip Number 2
Research common banking queries and digital services that customers might inquire about. Being knowledgeable about these topics will help you stand out during the interview process and demonstrate your proactive approach.
✨Tip Number 3
Showcase your ability to thrive in a fast-paced environment. Prepare examples from your past experiences where you successfully managed multiple tasks or challenges simultaneously, as this is a key trait they are looking for.
✨Tip Number 4
Highlight your motivation for personal and professional growth. Discuss any relevant training or development programs you've participated in, as well as your eagerness to take advantage of the career progression opportunities offered by HSBC.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and showcases your communication skills. Use specific examples that demonstrate your ability to handle customer queries effectively.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your skills align with the job description, particularly your interpersonal skills and ability to think outside the box.
Showcase Your People Skills: In your application, emphasize your amazing people skills. Provide examples of how you've successfully interacted with customers in previous roles, focusing on your ability to remain confident and friendly.
Highlight Flexibility and Motivation: Demonstrate your self-motivation and willingness to adapt to different working patterns. Mention any experience you have with hybrid working or managing your time effectively in a busy environment.
How to prepare for a job interview at First Direct
✨Showcase Your Communication Skills
Since this role is telephony-based, it's crucial to demonstrate your crystal clear communication skills. Practice speaking clearly and confidently, and be ready to provide examples of how you've effectively communicated with customers in the past.
✨Emphasize Your People Skills
Highlight your amazing people skills during the interview. Share specific instances where you successfully resolved customer issues or built rapport with clients, as this will show that you can thrive in a customer service environment.
✨Be Prepared for Problem-Solving Questions
Expect questions that assess your ability to think outside the box. Prepare to discuss how you've handled challenging situations in previous roles, especially those that required creative solutions or alternative digital services.
✨Demonstrate Self-Motivation and Attention to Detail
The company values self-motivated individuals with high accuracy. Be ready to discuss how you stay organized and detail-oriented in your work, and provide examples of how you've maintained these qualities in past positions.
