At a Glance
- Tasks: Provide top-notch IT support and manage exciting tech projects.
- Company: Join KX, a leader in data-driven decision-making for top global companies.
- Benefits: Enjoy competitive salary, private healthcare, and tailored training opportunities.
- Other info: Hybrid work model with great career growth and wellness initiatives.
- Why this job: Be part of a dynamic team that drives innovation and enhances user experience.
- Qualifications: 4+ years in IT support with strong troubleshooting and communication skills.
The predicted salary is between 45000 - 55000 £ per year.
KX software powers the time-aware data-driven decisions that enable fast-moving companies to outpace competitors, realising the full potential of their AI investments. The KX platform delivers transformational value by addressing data challenges related to completeness, timeliness and efficiency, ensuring companies understand change over time and can achieve faster, more accurate insights at any scale, cost-effectively.
KX is essential to the operations of the world's top investment banks, aerospace and defence, high-tech manufacturing, healthcare and life sciences, automotive and fleet telematics organisations. The company has established offices and a robust customer base across North America, Europe, and Asia Pacific.
Overview Of The Role
KX is hiring a Senior IT Support Engineer. The successful candidate will be performance and results oriented, possessing a drive and energy to achieve goals in a timely and effective manner. This is a technical role which will function as an escalation point within the IT team for Level 2 and 3 support. The ideal candidate will be able to ensure timely and accurate communication of all relevant support or project issues, alongside timely escalation of problematic items to line management and an ability to work on their own initiative to identify and resolve issues and suggest technical improvements.
Key Responsibilities
- Level 2 & 3 Support and technical guidance within the IT team
- Administration and management of Active Directory, AD Connect, Office365 and Entra ID
- Management of Windows based IT Services such as email and file sharing delivered via Microsoft technologies such as Windows, Office 365, OneDrive, SharePoint Online and Teams
- Provide Desktop support services to all KX staff – local and remote support across multiple Operating System environments including Windows, macOS, Android, iOS and Linux
- Work as part of the wider technology team to help deliver IT Projects such as environment-wide software deployments, system integrations and introduction of technical innovations
- Deliver excellent user experience to the highest standards, while actively contributing to the improvement of IT departmental processes and procedures
- Manage KX Internal telecoms and video conferencing systems including Zoom, Teams and RingCentral
- Manage software patching and upgrades via MDM
- Manage the corporate security infrastructure (Defender EDR, Data Loss Prevention policies, Anti-Spam & Anti-Phishing policies etc.)
- Administration of Apple Business Manager, JAMF Pro MDM and Microsoft Endpoint Manager (InTune)
- Administration and management of Printers and cloud printing technologies
Essential Experience
- 4 plus years’ experience supporting Windows 10/11 based systems
- 4 plus years’ experience supporting Microsoft Windows Server
- 4 plus years’ experience supporting Active Directory
- 4 plus years’ experience supporting SharePoint Online
- Proven knowledge of Microsoft 365 tenant
- Proven knowledge of Microsoft Entra (Azure) and Endpoint Manager (Intune)
- Teamwork: experience of working in a team
Skills
- Working knowledge of Microsoft Office Suite, Teams, SharePoint, and OneDrive
- Good interpersonal skills
- Strong troubleshooting skills
- Ability to work on own initiative
- Effective communication: Excellent oral, written, and interpersonal communication skills
- Flexible attitude
Preferred Qualifications
- PowerShell scripting experience is a distinct advantage
Location & Workplace Type
Hybrid working model based out of our Belfast office with 2-3 days per week on site.
Why Choose KX
- Data Driven: We lead with instinct and follow fact.
- Naturally Curious: We lean in, listen and learn fast.
- All In: We take ownership, take on challenges and give it our all.
Benefits
- Competitive Salary
- Individually tailored training and skills development
- Private healthcare package and Employee Assistance Programme
- Enhanced maternity and paternity package
- Wellness Days and Volunteer Days
Senior IT Support Engineer in Belfast employer: First Derivative
KX is an exceptional employer that fosters a dynamic and innovative work culture, where employees are encouraged to take ownership of their roles and contribute to meaningful projects. With a hybrid working model based in Belfast, KX offers competitive salaries, tailored training opportunities, and a comprehensive benefits package, including private healthcare and wellness days, ensuring that employees thrive both personally and professionally. Join a team that values curiosity and data-driven decision-making, empowering you to grow your skills while making a significant impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer in Belfast
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what First Derivative values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges First Derivative might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at First Derivative!
✨Direct Apply to First Derivative
Let's not forget to apply directly through the First Derivative website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Support Engineer in Belfast
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at First Derivative.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at First Derivative. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at First Derivative
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
