At a Glance
- Tasks: Build trusted relationships with healthcare customers and optimise software solutions.
- Company: Join Hearst Health International, transforming the healthcare industry with innovative solutions.
- Benefits: Competitive salary, 25 days holiday, annual bonus, enhanced pension, and health cashback plan.
- Other info: Dynamic team environment with opportunities for learning and growth.
- Why this job: Accelerate your career in a global operation while making a real impact in healthcare.
- Qualifications: Experience in a technical customer-facing role within healthcare and an interest in AI.
The predicted salary is between 40000 - 50000 £ per year.
Technical Account Manager
Hearst Health International guides important care moments by delivering vital knowledge to everyone involved in an individuals health journey.
We offer independent, unbiased and evidence-based solutions to create the ultimate patient journey, facilitate safe medication decisions and drive high-quality clinical performance.
We are now looking for a Technical Account Manager to join our passionate team in Exeter on a full-time, permanent basis, working 37.5 hours per week.
- Competitive salary
- 25 days holiday plus Bank Holidays
- Option to purchase up to 5 additional days holiday
- Annual bonus scheme
- Enhanced pension scheme
- Health cashback plan
- Life assurance
- This is an exciting opportunity for an AI-savvy, technical customer-facing professional from a healthcare environment to join our innovative organisation.
Youll have the perfect platform to accelerate your career within a truly global operation, gaining high-value expertise that will strengthen your commercial and technical credentials.
What's more, you will be surrounded by highly skilled, knowledgeable and passionate colleagues who are invested in your success, enabling you to learn, grow and develop your own capabilities within a business thats transforming the healthcare industry.
As a Technical Account Manager, you will build trusted technical relationships with healthcare customers and channel partners, ensuring they realise maximum value from our software solutions.
Managing a portfolio of key accounts, you will act as the primary technical contact, supporting successful implementation, adoption and optimisation of FDB solutions while driving retention, renewals and growth opportunities.
Working closely with the Vendor Account Management team, you will develop account plans, lead technical discovery with stakeholders, and gain an in-depth understanding of each customer's systems, integrations and clinical workflows.
- Co-ordinate the resolution of customer issues, defects and service escalations
- Drive the adoption of new features, upgrades and implementation approaches
- Produce service reports and value reviews using customer and performance data
- Capture customer, market and competitor insights to support product development
- Use approved AI tools to improve planning, customer support and operational efficiency
- Document technical requirements, risks, dependencies and success measures
To be considered as a Technical Account Manager, you will need
- Experience in a technical customer-facing role within a healthcare environment
- Good commercial awareness, including account planning, renewals, stakeholder management and identifying growth opportunities
- The ability to interpret customer data, trends and feedback to identify risks and opportunities
- An understanding of healthcare workflows, clinical safety and healthcare technology
- An interest in AI, automation and analytics, with an appreciation of their opportunities and risks
- An understanding of information governance, data protection and security within healthcare
- Willingness to travel on business as required
Other organisations may call this role Account Manager, Customer Account Manager, Client Account Manager, Client Relationship Manager, CRM, Sales Account Manager, or Healthcare Solutions Account Manager.
Webrecruit and Hearst Health International are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.
So, if you want to become our next Technical Account Manager, please apply via the button shown.
The services advertised by Webrecruit are those of an Employment Agency.
Locations
Technical Account Manager- Remote in Devon, Plymouth employer: First Databank
Hearst Health International is an exceptional employer, offering a dynamic work environment in Exeter where innovation meets healthcare. With a strong focus on employee growth, competitive benefits including a generous holiday allowance and health cashback plan, and a culture that values collaboration and diversity, you will thrive alongside passionate colleagues dedicated to transforming the healthcare industry. This role as a Technical Account Manager not only provides a platform for career acceleration but also allows you to make a meaningful impact on patient journeys through cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager- Remote in Devon, Plymouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Databank. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Databank before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager- Remote in Devon, Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Databank:Your cover letter is your chance to shine! Tell us why you want to work at First Databank specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Databank!
How to prepare for a job interview at First Databank
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
