At a Glance
- Tasks: Build trusted relationships with healthcare customers and optimise software solutions.
- Company: Join Hearst Health International, transforming the healthcare industry.
- Benefits: Competitive salary, 25 days holiday, annual bonus, and health cashback plan.
- Other info: Opportunity to learn AI, automation, and analytics in a dynamic environment.
- Why this job: Accelerate your career in a global operation with passionate colleagues.
- Qualifications: Experience in a technical customer-facing role within healthcare.
The predicted salary is between 40000 - 50000 £ per year.
About Us
Hearst Health International guides important care moments by delivering vital knowledge to everyone involved in an individual's health journey. We offer independent, unbiased and evidence-based solutions to create the ultimate patient journey, facilitate safe medication decisions and drive high-quality clinical performance.
We are now looking for a Technical Account Manager to join our passionate team in Exeter on a full-time, permanent basis, working 37.5 hours per week.
The Benefits:
- Competitive salary
- 25 days holiday plus Bank Holidays
- Option to purchase up to 5 additional days holiday
- Annual bonus scheme
- Enhanced pension scheme
- Health cashback plan
- Life assurance
- Paid volunteering days
This is an exciting opportunity for an AI-savvy, technical customer-facing professional from a healthcare environment to join our innovative organisation. You'll have the perfect platform to accelerate your career within a truly global operation, gaining high-value expertise that will strengthen your commercial and technical credentials. What's more, you will be surrounded by highly skilled, knowledgeable and passionate colleagues who are invested in your success, enabling you to learn, grow and develop your own capabilities within a business that's transforming the healthcare industry.
The Role
As a Technical Account Manager, you will build trusted technical relationships with healthcare customers and channel partners, ensuring they realise maximum value from our software solutions. Managing a portfolio of key accounts, you will act as the primary technical contact, supporting successful implementation, adoption and optimisation of FDB solutions while driving retention, renewals and growth opportunities. Working closely with the Vendor Account Management team, you will develop account plans, lead technical discovery with stakeholders, and gain an in-depth understanding of each customer's systems, integrations and clinical workflows.
Additionally, you will:
- Co-ordinate the resolution of customer issues, defects and service escalations
- Drive the adoption of new features, upgrades and implementation approaches
- Produce service reports and value reviews using customer and performance data
- Capture customer, market and competitor insights to support product development
- Use approved AI tools to improve planning, customer support and operational efficiency
- Document technical requirements, risks, dependencies and success measures
About You
To be considered as a Technical Account Manager, you will need:
- Experience in a technical customer-facing role within a healthcare environment
- Good commercial awareness, including account planning, renewals, stakeholder management and identifying growth opportunities
- The ability to explain technical concepts clearly to both technical and non-technical audiences
- The ability to interpret customer data, trends and feedback to identify risks and opportunities
- The ability to facilitate workshops, customer reviews and escalation meetings
- An understanding of healthcare workflows, clinical safety and healthcare technology
- An interest in AI, automation and analytics, with an appreciation of their opportunities and risks
- An understanding of information governance, data protection and security within healthcare
- Willingness to travel on business as required
The closing date for this role is 31st July 2026.
Webrecruit and Hearst Health International are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to become our next Technical Account Manager, please apply via the button shown.
Locations
Technical Account Manager in Devon, Exeter employer: First Databank
Hearst Health International is an exceptional employer, offering a dynamic work environment in Exeter where innovation meets healthcare. With a strong focus on employee growth, competitive benefits including a generous holiday allowance and health cashback plan, and a culture that values collaboration and diversity, you will thrive alongside passionate colleagues dedicated to transforming the healthcare industry. This role as a Technical Account Manager not only provides a platform for career acceleration but also allows you to make a meaningful impact on patient journeys through cutting-edge technology.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Devon, Exeter
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like First Databank.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at First Databank.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like First Databank, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Technical Account Manager in Devon, Exeter
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at First Databank.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at First Databank.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to First Databank. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at First Databank. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at First Databank
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research First Databank’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
