At a Glance
- Tasks: Manage compliance, data protection, and information security for a leading transport company.
- Company: FirstGroup, a top UK rail operator committed to outstanding customer experiences.
- Benefits: Competitive salary, free bus travel, discounted train travel, and generous holiday allowance.
- Other info: Dynamic Sheffield city centre location with excellent career growth opportunities.
- Why this job: Join a mission-driven team making travel simpler and more sustainable for millions.
- Qualifications: Strong analytical skills, attention to detail, and knowledge of UK GDPR.
The predicted salary is between 40000 - 50000 £ per year.
Compliance Manager - 12 month Fixed Term Contract Salary: £40,000 - £50,000 (37.5 hour contract)
First Customer Contact sits at the heart of First Group’s commitment to delivering outstanding customer experiences.
As an established, multi‑brand contact centre, we support millions of passengers across First Rail’s operations, including Great Western Railway, Avanti West Coast, Hull Trains and Lumo.
Our teams play a vital role in helping customers travel with confidence across intercity, commuter, regional and sleeper services We use industry‑leading systems and a continually evolving service model to ensure every customer receives timely, accurate and empathetic support.
From compensation and complaints handling to group travel, assisted travel services, retail sales, fraud prevention and quality assurance, our specialist teams manage a wide range of customer needs with professionalism and care.
As part of First Group, one of the UK’s leading rail operators and one of the country’s biggest transport employers, First Customer Contact contributes to a wider mission: making travel simpler, more reliable and more sustainable.
With circa 30,000 colleagues across the UK and Ireland, First Group is committed to reducing environmental impact and delivering transport services that help people move better every day.
The Business Integrity & Compliance Team is responsible for data protection, information security, governance, risk management, and quality compliance across FCC.
The team provides assurance and guidance to ensure compliance with legal, regulatory, and certification requirements while promoting a culture of integrity and continuous improvement.
Reporting to the Head of Business Integrity & Compliance, this role is responsible for the day-to-day management of Data Protection, Information Security, Risk, and Quality Management activities.
The role supports compliance with UK GDPR, information security requirements, and internal governance standards.
Key Responsibilities
- maintaining FCC's ISO 27001 Information Security Management System (ISMS) and ISO 9001 Quality Management System (QMS)
- managing Data Subject Rights Requests (DSARs), Data Protection Impact Assessments (DPIAs), compliance monitoring, incident management, third‑party assurance, and audit activities.
- maintain compliance and information security risk registers, oversee remediation actions, monitor emerging risks, and provide management reporting to support effective governance and decision‑making across the business
- Your Main Responsibilities
- Data Protection, Compliance, Information Security, Risk Management, or Governance roles.
- Implementing knowledge of UK GDPR, the Data Protection Act 2018, and privacy best practices.
- Managing Data Subject Rights Requests (DSARs), Data Protection Impact Assessments (DPIAs), and data breach investigations.
- Maintaining and supporting certified management systems, including ISO 27001 and ISO 9001.
- Maintaining risk registers and managing compliance, information security, and operational risks.
- Planning and delivering internal audits, compliance monitoring, and assurance activities.
- Managing corrective actions and driving continuous improvement initiatives.
- Understanding information security principles, controls, and risk management methodologies.
- Working with third‑party suppliers and conducting compliance or security due diligence assessments.
Qualifications
- Strong analytical and problem‑solving skills.
- Excellent attention to detail and ability to interpret regulatory requirements.
- Strong written and verbal communication skills, including report writing and presenting management information.
- Ability to influence and engage stakeholders at all levels of the organisation.
- Strong organisational skills with the ability to manage multiple priorities.
- Ability to work independently and exercise sound judgement.
- Proactive approach to identifying and mitigating risks.
- Commitment to high standards of integrity, professionalism, and confidentiality.
- About the location
About the location Sheffield city centre. Ten minutes’ walk from Sheffield Station. Travel to other UK locations as appropriate.
Working pattern 37.5 hours per week
Benefits
- Competitive Pay - We offer a salary that reflects your skills, experience, and the valuable contribution you’ll make to our team.
- Free Bus Travel – Complimentary travel on First Group buses for you after 1 month of service.
- Discounted Train Travel – Enjoy all day travel for you and your family for as little as £6 across Avanti West Coast, Great Western Railway, Hull Trains and Lumo after 6 months of service
- Generous Holiday Allowance – 25 days of annual leave plus public holidays
- Pension Scheme – Contributory pension plan with the opportunity to invest in discounted First Group shares through a SAYE scheme
- First Xclusives Discount Scheme – Unlock over 3,000 deals on high street brands, cinema tickets, flights, holidays, and more
- 24/7 Employee Assistance Programme - Confidential support whenever you need it, because your wellbeing matters.
- #J-18808-Ljbffr
Compliance Manager in Sheffield employer: First Customer Contact Ltd
FirstGroup is an exceptional employer, offering a dynamic work environment in the heart of Sheffield, where you can contribute to enhancing customer experiences across the UK's rail network. With a strong commitment to employee growth, competitive pay, and generous benefits including free bus travel and discounted train fares, FirstGroup fosters a culture of integrity and continuous improvement, ensuring that every team member feels valued and supported in their professional journey.
Contact Details:
First Customer Contact Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Manager in Sheffield
✨Dive into Industry Groups
Join compliance and risk management groups on platforms like LinkedIn and Facebook. These communities often share temp job postings and insights. You’d be surprised at how many temporary gigs float around through word of mouth!
✨Showcase Your Expertise
Consider creating content on compliance topics that get you noticed—think LinkedIn articles or even a blog. This not only shows off your knowledge but can grab the attention of companies like First Customer Contact Ltd when they’re searching for someone to fill a temporary position.
✨Tap into Recruitment Agencies
Reach out to recruitment agencies that specialise in compliance and risk roles. They’re usually in touch with companies looking to fill temporary roles, which can save us a lot of time in our job search.
✨Go Local with Networking
Attend local compliance and risk seminars or workshops. Meeting professionals in our area can open up temp opportunities, and it’s a great way to make your face known in the industry—plus, you might even meet someone from First Customer Contact Ltd!
We think you need these skills to ace Compliance Manager in Sheffield
Some tips for your application 🫡
Show Your Compliance Know-How:When you’re applying for a compliance-risk role like Compliance Manager, make sure to highlight your understanding of industry regulations and risk management principles. Mention any relevant coursework, certifications, or projects that showcase your expertise in these areas—it's what sets you apart!
Highlight Your Analytical Skills:In the compliance-risk field, strong analytical skills are essential. Talk about your experiences that required critical thinking and data analysis, whether in past roles, internships, or academic projects. Show us how you've identified risks and implemented solutions in the past.
Tailor Your CV for the Temporary Role:Since this is a temporary role, focus on your availability and flexibility in your CV. Highlight any previous short-term roles or projects that demonstrate your ability to adapt quickly and deliver results in a fast-paced environment. This helps employers see you as an easy fit in their team!
A Concise Cover Letter is Key:Keep your cover letter short and focused! Explain why you're interested in the compliance-risk area specifically for this temporary position at First Customer Contact Ltd. Mention what you hope to learn and achieve, showing your enthusiasm and motivation to contribute positively during your time there.
How to prepare for a job interview at First Customer Contact Ltd
✨Know Your Compliance Basics
Make sure you're clued up on the key compliance and risk regulations pertinent to the industry you're applying to. Understanding frameworks like GDPR or AML will not only impress but also show that you’re ready to hit the ground running in your temporary role at First Customer Contact Ltd.
✨Prepare for Scenarios
Expect scenario-based questions that test your problem-solving skills. They might ask how you'd handle a specific compliance issue. Think through real situations you’ve encountered in past roles or study hypothetical cases to showcase your analytical skills and practical judgement during the interview.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly to new environments and team dynamics. Share examples of how you’ve successfully adjusted to changes in past roles and how this flexibility can benefit First Customer Contact Ltd in the short term.
✨Gather Your Technical Tools
Familiarise yourself with commonly used compliance tools or software, as they might come up in the interview. If you've used tools for risk assessments or compliance tracking, mention those and be ready to discuss how they can streamline processes at First Customer Contact Ltd.
