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- Tasks: Support HR operations, onboarding, and employee engagement in a fast-paced environment.
- Company: Join First Customer Contact, part of FirstGroup, a leading transport operator in the UK and Ireland.
- Benefits: Competitive pay based on skills, with opportunities for professional growth.
- Other info: Dynamic role with a focus on sustainability and employee satisfaction.
- Why this job: Make a real impact on employee experiences and contribute to a positive workplace culture.
- Qualifications: Passion for HR, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Human Resources Operations Specialist (6‑month fixed‑term contract)
Who are we? First Customer Contact is part of FirstGroup, a leading rail and bus operator in the UK and Ireland with over 30,000 employees. FirstGroup delivers travel services that make journeys smoother and life easier, while actively reducing environmental impact through cleaner, more sustainable transport methods.
About the job: The HR Operations Specialist plays a key role in supporting the full employee lifecycle from policy guidance and onboarding to off‑boarding, employee survey engagement, benefits administration, and compliance. This role is ideal for those who enjoy hands‑on work, thrive in a fast‑paced environment, and are passionate about creating a positive employee experience. You will partner closely with managers and employees to ensure the HR function is compliant, deliver consistent, high‑quality first‑line HR support via the ticketing system, and contribute ideas to improve talent attraction, development, and retention.
Your main responsibilities will be:
- Support day‑to‑day HR operations, including onboarding, off‑boarding, employee changes, and data management.
- Serve as the first point of contact for employee and manager questions related to HR policies, benefits, and procedures.
- Maintain accurate employee records in the HRIS and ensure compliance with data privacy requirements.
- Assist with new hire onboarding to ensure a seamless and engaging experience.
- Assume primary responsibility for the management of office space (e.g., ordering stationery and supplies).
- Conduct 6‑monthly probation reviews for employees across all levels.
- Collaborate with finance to produce monthly payroll administration.
- Administer the change‑request process and any other HR communications to employees.
- Review and oversee ongoing appraisal processes supporting line managers.
- Utilise HR systems software to ensure accurate data entry and upload.
- Address EE and management queries, providing guidance and assistance on policies and procedures.
- Handle confidential information (e.g., note‑taking in employee relations meetings).
Projects
Human Resources Operations Specialist employer: First Customer Contact Ltd
Contact Detail:
First Customer Contact Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Human Resources Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at First Customer Contact or similar companies on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching common HR scenarios. Think about how you’d handle onboarding or employee queries. We want to show that we’re ready to tackle real-life challenges head-on!
✨Tip Number 3
Practice makes perfect! Grab a mate and do some mock interviews. This will help us get comfortable with our answers and boost our confidence when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our progress easily!
We think you need these skills to ace Human Resources Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Human Resources Operations Specialist role. Highlight relevant experience and skills that match the job description, like your hands-on HR experience and ability to support the employee lifecycle.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for creating a positive employee experience and how you can contribute to First Customer Contact's mission. Keep it engaging and personal.
Showcase Your HR Knowledge: In your application, demonstrate your understanding of HR policies, benefits administration, and compliance. Mention any specific tools or systems you've used, as this shows you're ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at First Customer Contact Ltd
✨Know Your HR Basics
Brush up on key HR concepts and policies relevant to the role. Understand the employee lifecycle, compliance issues, and benefits administration. This will show your interviewer that you’re not just familiar with the basics but also ready to dive into the specifics.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully handled HR operations or resolved employee queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your hands-on experience and problem-solving skills effectively.
✨Show Your Passion for Employee Experience
First Customer Contact values a positive employee experience, so be prepared to discuss how you can contribute to this. Share ideas on improving onboarding processes or enhancing employee engagement. This will highlight your enthusiasm for creating a supportive workplace.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, HR initiatives, and team dynamics. This not only shows your interest in the role but also helps you gauge if the company aligns with your values. It’s a great way to leave a lasting impression!