At a Glance
- Tasks: Administer and maintain ServiceNow environments, manage users, and support service processes.
- Company: Join a dynamic team focused on innovative IT solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Great opportunity for career advancement in a collaborative setting.
- Why this job: Make a real impact by improving processes and supporting users in a tech-driven environment.
- Qualifications: Experience with ServiceNow administration and strong troubleshooting skills required.
The predicted salary is between 29700 - 36300 £ per year.
- Administration & Platform Operations · Proposed vacancy
- Service Now Administrator
Location: to be confirmed · Employment type: to be confirmed · Junior / Mid-level, depending on experience
We are looking for a detail-oriented Service Now Administrator to help maintain, configure and support Service Now environments.
You will help the platform operate effectively by managing users and access, maintaining configuration, supporting service processes, troubleshooting issues and assisting with platform improvements.
We are looking for a detail-oriented Service Now Administrator to help maintain, configure and support Service Now environments.
You will help the platform operate effectively by managing users and access, maintaining configuration, supporting service processes, troubleshooting issues and assisting with platform improvements.
Key responsibilities
- Administer and maintain Service Now instances and day-to-day configuration.
- Manage users, groups, roles and access in line with approved security policies.
- Configure forms, lists, fields, notifications and UI Policies.
- Support Incident, Problem, Change, Request and Knowledge Management.
- Maintain Service Catalog items, assignment rules and approval workflows.
- Monitor reported platform issues and investigate service requests.
- Assist with data imports, quality checks and CMDB maintenance.
- Support update sets, configuration changes, testing and controlled deployments.
- Maintain technical documentation and administrative procedures.
- Assist with upgrades, health checks and continuous improvement.
- Work with developers and consultants to resolve issues and implement enhancements.
- Follow security, access-control and change-management procedures.
- Required skills and experience
- Experience administering, configuring or supporting Service Now.
- Understanding of users, groups, roles, access controls and configuration.
- Knowledge of core ITSM processes.
- Familiarity with Service Catalog, notifications, forms and reports.
- Strong troubleshooting, organisational and documentation skills.
- Clear communication with technical and non-technical stakeholders.
- Methodical approach to changes and data quality.
- Service Now Certified System Administrator certification.
- Familiarity with CMDB, ITAM or SAM Pro.
- Experience with import sets, transform maps and data integrations.
- Experience with upgrades, testing and release management.
- IT services or consultancy experience.
- Success in this role
Help maintain a secure, reliable and well-organised Service Now environment while supporting users, improving processes and enabling efficient service delivery.
Administration & Platform Operations in London employer: First Computing Ltd
First Computing Ltd is an attractive employer due to its focus on professional development and a collaborative work environment. Employees have the chance to work on impactful projects within the IT services sector, engaging with industry leaders and enhancing their skills.
StudySmarter Expert Advice🤫
We think this is how you could land Administration & Platform Operations in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what First Computing Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges First Computing Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at First Computing Ltd!
✨Direct Apply to First Computing Ltd
Let's not forget to apply directly through the First Computing Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Administration & Platform Operations in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at First Computing Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at First Computing Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at First Computing Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
