Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Plan and maintain care rotas, ensuring seamless support for customers.
- Company: First City Group, dedicated to outstanding social care and community support.
- Benefits: Competitive salary, 28 days leave, training, and career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your organisational skills.
- Qualifications: Experience in domiciliary care and rota planning preferred.
- Other info: Join a supportive team with excellent growth potential and employee discounts.
The predicted salary is between 26000 - 30300 £ per year.
If you’re someone who loves planning ahead, thrives on creating structure, and understands the importance of continuity in care we’d love to hear from you! At First City Group we’re passionate about delivering outstanding social care that helps people live independently and with dignity in their own homes. Our team is built on compassion, professionalism, and continuity ensuring every customer receives consistent, high-quality support from familiar faces.
We’re now looking for a Future Planning Care Coordinator to join our friendly office team in Swindon. This role is perfect for someone who thrives on organisation, forward planning, and creating well-balanced rotas that ensure our customers receive seamless, consistent care.
Location: Swindon
Salary: £26,000 with additional earnings for on call service (OTE of £30,300)
Hours: 40 hours per week + shared on-call rota, additional hours may be required to meet business needs
About the Role
As our Future Planning Care Coordinator, you’ll play a key role in shaping the daily rhythm of our care service. Your main responsibility will be to plan and maintain rotas well in advance, ensuring that care visits are matched appropriately to each customer’s needs, staff skills, and locations. You’ll also act as a first point of contact for both care staff, customers and other healthcare professionals, helping to resolve queries, handle concerns or compliments, and escalate issues where needed.
Key Responsibilities
- Develop and maintain rotas that ensure continuity of care and efficient travel routes
- Match carers to clients based on skills, experience, and location
- Respond promptly and professionally to calls, messages, and emails from customers, families, and staff
- Manage last-minute changes with calm and clear communication
- Record and report issues, concerns, compliments, and complaints appropriately
- Work closely with the care team and management to maintain high standards of service delivery
About You
- Minimum 1 year of hands-on domiciliary care experience (essential)
- Proven experience in rota planning, rostering, or scheduling (desirable)
- Excellent organisational and problem-solving skills
- Strong communication skills and a calm, professional manner
- Confident using care management or rostering software (training will be provided)
- Able to work independently and as part of a supportive team
What we offer in return
We provide excellent training and ongoing support, with opportunities for career progression and additional industry-recognised qualifications. You’ll receive 28 days of annual leave inclusive of public holidays and a workplace pension with Nest. Staff also benefit from access to the Blue Light Card discount scheme, our Employee Assistance Programme (Health Assured), and a local motor maintenance discount. We also run a refer-a-friend scheme to reward you for introducing new team members.
Please note
All positions with First City Nursing and Care are subject to satisfactory references, an enhanced DBS check, and completion of mandatory training. This role does not offer sponsorship. If this position isn’t the right fit, we may suggest other suitable opportunities within our organisation.
Future Planning Care Coordinator in Swindon employer: First City Recruitment Solutions
Contact Detail:
First City Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Future Planning Care Coordinator in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, or join online forums. We all know that sometimes it’s not just what you know, but who you know that can help you land that Future Planning Care Coordinator role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to care coordination and rota planning. We suggest role-playing with a friend or using mock interview tools to boost your confidence and ensure you shine when it counts!
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've successfully managed rotas or dealt with last-minute changes in previous roles. We want to see your problem-solving skills in action, so be ready to share those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board as our next Future Planning Care Coordinator!
We think you need these skills to ace Future Planning Care Coordinator in Swindon
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for social care shine through! Share any personal experiences or motivations that drive you to help others live independently and with dignity.
Highlight Your Organisational Skills: Since this role is all about planning and organisation, make sure to showcase your skills in these areas. Mention any relevant experience you have with rota planning or scheduling, and how you’ve successfully managed similar tasks in the past.
Be Clear and Professional: In your written application, keep your language clear and professional. Remember, you’ll be the first point of contact for customers and staff, so it’s important to demonstrate strong communication skills right from the start!
Apply Through Our Website: We’d love to hear from you, so make sure to apply through our website! It’s the best way to ensure your application gets to us directly and shows you’re serious about joining our friendly team.
How to prepare for a job interview at First City Recruitment Solutions
✨Know Your Rota Planning Inside Out
Make sure you brush up on your rota planning skills before the interview. Be ready to discuss your previous experiences in scheduling and how you've handled last-minute changes. This role is all about organisation, so showcasing your ability to create efficient rotas will definitely impress.
✨Demonstrate Your Communication Skills
As a Future Planning Care Coordinator, you'll be the first point of contact for staff and customers. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues or handling complaints. Clear and calm communication is key, so let that shine through in your answers.
✨Show Your Passion for Care
First City Group values compassion and professionalism. Be prepared to share why you’re passionate about social care and how you ensure continuity in care for clients. Relating personal stories or experiences can help convey your dedication to helping others live independently.
✨Familiarise Yourself with Care Management Software
Even though training will be provided, having a basic understanding of care management or rostering software can give you an edge. If you’ve used similar tools before, mention them during the interview. It shows you're proactive and ready to hit the ground running!
