At a Glance
- Tasks: Coordinate care services and support smooth transitions from hospital to home.
- Company: First City, a leading provider of outstanding community care.
- Benefits: Competitive salary, 28 days leave, pension scheme, and ongoing training.
- Other info: Join a supportive team with great career progression opportunities.
- Why this job: Make a real difference in your community while building strong healthcare partnerships.
- Qualifications: 1 year of care experience and excellent communication skills required.
The predicted salary is between 31500 - 31500 £ per year.
Location: Swindon Office Based
Hours: Full-Time, 40 Hours per Week
Contract: Fixed-Term (12 Months - Maternity Cover)
Start Date: September 2026
Salary: £26,790.40 (40 hours per week) + on-call payments (OTE £31,500 per annum)
We are looking for an experienced and compassionate Care Coordinator to join our team on a 12-month fixed-term maternity cover contract, starting in September. This is an exciting opportunity for someone who is passionate about building strong partnerships across health and social care to ensure people can return home safely and receive the support they need.
The primary focus of this role is to work closely with Great Western Hospital (GWH) and community healthcare professionals, coordinating referrals and supporting smooth, timely transitions from hospital to home. You will play a key role in developing and maintaining professional relationships with discharge teams, community services, and local healthcare partners, ensuring individuals receive responsive, person-centred care when they need it most.
You will work collaboratively with a wide range of professionals including Hospital Discharge Teams, Social Workers, Occupational Therapists, GPs, District Nurses, Community Healthcare Teams, and other partner agencies to coordinate care packages, respond to referrals, and promote positive outcomes for customers living independently at home. Alongside this, you will support the day-to-day coordination of our domiciliary care service, helping to ensure high standards of care delivery and continuity for both customers and care staff.
Key Responsibilities
- Build and maintain excellent working relationships with Great Western Hospital, community healthcare teams, and local partner organisations.
- Coordinate referrals from hospitals, healthcare professionals, and community services to ensure safe and timely care at home.
- Liaise daily with Social Workers, Occupational Therapists, GPs, Hospital Discharge Teams, District Nurses, and other healthcare professionals.
- Support hospital discharges by arranging care packages quickly and efficiently.
- Ensure all referrals are managed professionally, with effective communication throughout the customer's journey.
- Promote collaborative working across health and social care services to achieve the best possible outcomes.
Care Coordination
- Develop and maintain efficient staff rotas that promote continuity of care and minimise travel time.
- Match carers with customers based on skills, experience, and individual needs.
- Manage last-minute changes, emergency cover, and staff absences.
- Act as a key point of contact for customers, families, and care staff.
- Respond promptly to telephone calls, emails, and messages.
- Record and escalate concerns, complaints, compliments, and safeguarding issues appropriately.
- Work closely with the Registered Manager and wider care team to maintain high standards of service quality.
- Participate in the shared out-of-hours on-call rota, providing support to customers and staff while managing emergencies and operational queries.
About You
We are looking for someone who has:
- A minimum of 1 year's hands-on care experience (essential).
- Experience working within domiciliary care, community services, hospital discharge, or care coordination (desirable).
- Excellent communication skills and the confidence to build professional relationships across health and social care.
- Strong organisational and problem-solving abilities.
- Experience in rota planning or scheduling (desirable).
- Confidence using care management or rostering systems (training provided if required).
- The ability to work independently while thriving as part of a supportive team.
Why Join Us?
First City is a leading provider of high-quality community care, rated Outstanding by the CQC. Our dedicated and successful team is committed to empowering people to achieve their goals through a holistic, strength-based approach, supporting individuals to live independently and remain in the comfort of their own homes while receiving exceptional, person-centred care. We value our team and offer a wide range of benefits to support your growth and well-being:
- £26,790.40 per year + additional earnings for shared on-call rota
- 28 days annual leave (inclusive of public holidays)
- Workplace pension scheme with NEST
- Ongoing training and career progression opportunities
- Industry-recognised qualifications
- Blue Light Card discount scheme
- Employee Assistance Programme (Health Assured)
- Local motor maintenance discount
- Refer-a-friend bonus scheme
If you enjoy working collaboratively with healthcare professionals, coordinating high-quality care, and making a real difference in your local community, we'd love to hear from you.
Care Services Coordinator - Maternity Cover in Swindon employer: First City Recruitment Solutions
First City Recruitment Solutions, through Charmes Care, is an exceptional employer dedicated to enhancing the lives of individuals on the Isle of Wight. With a strong focus on person-centred care, we offer guaranteed hours, competitive pay, and comprehensive training, fostering a supportive work culture that prioritises employee growth and development. Join us to make a meaningful impact in your community while enjoying flexible work shifts and the satisfaction of promoting independence and dignity for those we serve.
Contact Details:
First City Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Care Services Coordinator - Maternity Cover in Swindon
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like First City Recruitment Solutions.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at First City Recruitment Solutions.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like First City Recruitment Solutions, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Care Services Coordinator - Maternity Cover in Swindon
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at First City Recruitment Solutions.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at First City Recruitment Solutions.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to First City Recruitment Solutions. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at First City Recruitment Solutions. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at First City Recruitment Solutions
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research First City Recruitment Solutions’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
