At a Glance
- Tasks: Be the first point of contact for customer enquiries and manage a busy email inbox.
- Company: Join a friendly team in a dynamic customer service environment.
- Benefits: Enjoy free parking, a pension scheme, and 28 days off including your birthday!
- Other info: Receive training and development in a supportive atmosphere.
- Why this job: Make a real difference by helping customers and supporting your team.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25185 - 28500 £ per year.
Are you looking for an Administrator role that offers variety and customer service?
Do you enjoy working in a busy environment as part of a friendly team?
If yes, this is what you have been looking for!
Customer Service Administrator Responsibilities You will be the first point of contact for customer enquiries.
Manage the companies shared email inbox.
Keep the CRM database up to date, logging interactions, next actions, and customer feedback.
Provide administration support to the Key Account Managers, including preparation of documents, checking deliveries, and updating order details.
Monitor and respond to customer enquiries, ensuring a professional response within service level targets.
Quote follow-ups: Track and follow up quotations, ensuring responses are timely and recorded.
Customer calls: Make outbound calls to progress enquiries, gather feedback, or provide updates.
Escalation communication: Flag urgent or complex issues to colleagues quickly and clearly.
Customer Service Administrator Benefits Free onsite car parking Company pension scheme 28 days’ annual leave (including bank holidays) Your birthday off each year An additional 3 days of annual leave after 2 years’ service A supportive and friendly team environment Training, support, and development
Contact Details:
First City Recruitment Ltd Recruitment Team
