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- Tasks: Plan and maintain care rotas, ensuring seamless service delivery.
- Company: Friendly care provider in Swindon with a supportive team culture.
- Benefits: Competitive salary, additional earnings, 28 days leave, and career progression.
- Other info: Opportunities for ongoing training and industry-recognised qualifications.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: 1 year of care experience and strong organisational skills required.
The predicted salary is between 26790 - 31500 £ per year.
We are now looking for an organised and proactive Care Coordinator to join our friendly Swindon office team. If you thrive on forward planning, problem-solving, and creating well-balanced rotas that keep services running smoothly, this could be the perfect role for you.
The Role
As Care Coordinator, you'll play a vital role in shaping the daily delivery of our care services. Your primary focus will be planning and maintaining rotas in advance, ensuring customers receive seamless, consistent care from carers who are well-matched to their needs. You'll also be a key point of contact for care staff, customers, families, and healthcare professionals responding to queries, resolving issues, and supporting high standards of service delivery.
This role is based on a full-time 40-hour working week, with a structured on-call rota covering weekday evenings and alternate weekends. The on-call arrangement provides additional financial recognition and makes a meaningful contribution to overall earnings. In addition, there are opportunities to increase earnings through optional extra shifts and ad-hoc cover, where available. As such, the total annual income may vary depending on participation in on-call duties and uptake of additional hours. You'll provide out-of-hours on-call support on a shared rota basis, delivering 24/7 assistance to staff, families, and customers. Managing a range of calls including emergencies, general queries, and staff sickness.
Key Responsibilities
- Develop and maintain rotas that promote continuity of care and efficient travel routes
- Match carers to customers based on skills, experience, and location
- Manage last-minute changes calmly and professionally
- Respond promptly to calls, emails, and messages
- Record and elevate concerns, complaints, and compliments appropriately
- Work closely with the care team and management to maintain service quality
About You
- Minimum 1 year of hands-on care experience (essential)
- Experience in rota planning or scheduling (desirable)
- Strong organisational and problem-solving skills
- Confident communicator with a calm, professional manner
- Comfortable using care management or rostering systems (training provided)
- Able to work independently and collaboratively within a team
What We Offer
- £26,790.40 per year + additional earnings for shared on-call rota
- 28 days annual leave (inclusive of public holidays)
- Workplace pension scheme with NEST
- Ongoing training and career progression opportunities
- Industry-recognised qualifications
- Blue Light Card discount scheme
- Employee Assistance Programme (Health Assured)
- Local motor maintenance discount
- Refer-a-friend bonus scheme
- Additional hours may be required to meet business needs.
All roles are subject to satisfactory references, an Enhanced DBS check, and completion of mandatory training. This role does not offer sponsorship. If this position is not suitable, we may discuss alternative opportunities within our organisation.
Care Coordinator in London employer: First City Nursing and Care
Contact Detail:
First City Nursing and Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator in London
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across when it counts.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. It shows you're engaged and gives you a chance to find out if it's the right fit for you.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace Care Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Care Coordinator role. Highlight your experience in care and any relevant skills, especially in rota planning and problem-solving. We want to see how you fit into our team!
Showcase Your Organisational Skills: As a Care Coordinator, being organised is key! Use your application to demonstrate how you've successfully managed schedules or handled last-minute changes in previous roles. We love seeing real examples!
Communicate Clearly: Your written communication should be clear and professional. Make sure to proofread your application for any typos or errors. We appreciate attention to detail, and it reflects your communication skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at First City Nursing and Care
✨Know Your Rota Planning
Make sure you brush up on your rota planning skills before the interview. Be ready to discuss how you've managed schedules in the past, and think of examples where you’ve had to adapt quickly to changes. This will show that you understand the core responsibilities of a Care Coordinator.
✨Showcase Your Communication Skills
As a Care Coordinator, you'll be the go-to person for staff and families. Prepare to demonstrate your communication style during the interview. Think of scenarios where you’ve effectively resolved issues or communicated important information clearly. This will highlight your ability to maintain high standards of service delivery.
✨Problem-Solving Scenarios
Expect to face some situational questions that test your problem-solving abilities. Prepare by thinking of specific challenges you've encountered in care settings and how you resolved them. This will help you illustrate your proactive approach and calmness under pressure.
✨Understand the Company Culture
Research the company’s values and culture before your interview. Be ready to explain why you want to work there and how your personal values align with theirs. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.