At a Glance
- Tasks: Plan and maintain care rotas, ensuring seamless support for our customers.
- Company: First City Group, dedicated to outstanding social care and community support.
- Benefits: Competitive salary, career progression, training, and employee discounts.
- Other info: Join a supportive team with excellent growth opportunities and ongoing training.
- Why this job: Make a real difference in people's lives while developing your organisational skills.
- Qualifications: Experience in domiciliary care and rota planning preferred.
The predicted salary is between 26000 - 30300 £ per year.
At First City Group we're passionate about delivering outstanding social care that helps people live independently and with dignity in their own homes. Our team is built on compassion, professionalism, and continuity ensuring every customer receives consistent, high-quality support from familiar faces. We're now looking for a Care Coordinator to join our friendly office team in Swindon. This role is perfect for someone who thrives on organisation, forward planning, and creating well-balanced rotas that ensure our customers receive seamless, consistent care.
Location: Swindon
Salary: £26,000 with additional earnings for on call service (OTE of £30,300)
Hours: 40 hours per week + shared on-call rota, additional hours may be required to meet business needs
About the Role:
As our Care Coordinator, you'll play a key role in shaping the daily rhythm of our care service. Your main responsibility will be to plan and maintain rotas well in advance, ensuring that care visits are matched appropriately to each customer's needs, staff skills, and locations. You'll also act as a first point of contact for both care staff, customers and other healthcare professionals, helping to resolve queries, handle concerns or compliments, and escalate issues where needed.
Key Responsibilities:
- Develop and maintain rotas that ensure continuity of care and efficient travel routes
- Match carers to clients based on skills, experience, and location
- Respond promptly and professionally to calls, messages, and emails from customers, families, and staff
- Manage last-minute changes with calm and clear communication
- Record and report issues, concerns, compliments, and complaints appropriately
- Work closely with the care team and management to maintain high standards of service delivery
About You:
- Minimum 1 year of hands-on domiciliary care experience (essential)
- Proven experience in rota planning, rostering, or scheduling (desirable)
- Excellent organisational and problem-solving skills
- Strong communication skills and a calm, professional manner
- Confident using care management or rostering software (training will be provided)
- Able to work independently and as part of a supportive team
What we offer in return:
We provide excellent training and ongoing support, with opportunities for career progression and additional industry-recognised qualifications. You'll receive 28 days of annual leave inclusive of public holidays and a workplace pension with Nest. Staff also benefit from access to the Blue Light Card discount scheme, our Employee Assistance Programme (Health Assured), and a local motor maintenance discount. We also run a refer-a-friend scheme to reward you for introducing new team members.
Please note: All positions with First City Nursing and Care are subject to satisfactory references, an enhanced DBS check, and completion of mandatory training. This role does not offer sponsorship. If this position isn't the right fit, we may suggest other suitable opportunities within our organisation.
If you're someone who loves planning ahead, thrives on creating structure, and understands the importance of continuity in care we'd love to hear from you.
Care Coordinator employer: First City Nursing and Care
At First City Group, we pride ourselves on being an exceptional employer, offering a supportive and compassionate work environment in Swindon. Our commitment to employee growth is reflected in our comprehensive training programmes and career progression opportunities, alongside competitive benefits such as a generous leave policy and access to exclusive discounts. Join us to make a meaningful impact in social care while enjoying a fulfilling and rewarding career.
Contact Details:
First City Nursing and Care Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to care coordination. Think about scenarios where you've had to manage rotas or resolve conflicts, and be ready to share those experiences with confidence.
✨Tip Number 3
Show your passion for care! When you get the chance to chat with potential employers, let them know why you love helping others and how you can contribute to their mission of delivering outstanding social care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for dedicated individuals who thrive on organisation and planning, just like you!
We think you need these skills to ace Care Coordinator
Some tips for your application 🫡
Show Your Passion for Care:When writing your application, let your passion for social care shine through. We want to see how much you care about helping others live independently and with dignity. Share any personal experiences or motivations that drive you to work in this field.
Highlight Your Organisational Skills:As a Care Coordinator, organisation is key! Make sure to emphasise your experience with rota planning and scheduling. Use specific examples to demonstrate how you've successfully managed similar tasks in the past, showing us you're the right fit for the role.
Communicate Clearly and Professionally:Your written application should reflect the strong communication skills we’re looking for. Keep your language clear and professional, and make sure to proofread for any typos or errors. This shows us you pay attention to detail and care about the quality of your work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important information about the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at First City Nursing and Care
✨Know Your Care Basics
Make sure you brush up on your knowledge of domiciliary care and the principles of delivering high-quality support. Understanding the importance of continuity in care will show that you’re aligned with the company’s values.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed rotas or schedules in the past. Be ready to discuss specific tools or software you’ve used, as this will demonstrate your capability to handle the role's key responsibilities.
✨Communicate Clearly
Practice responding to potential scenarios you might face as a Care Coordinator. Think about how you would handle last-minute changes or resolve conflicts, and communicate your thought process clearly during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
