At a Glance
- Tasks: Coordinate care services and support a dedicated team in delivering essential social care.
- Company: Join First City, a passionate team making a difference in Swindon.
- Benefits: Competitive salary, 28 days leave, training, and employee discounts.
- Other info: Dynamic environment with ongoing support and career development opportunities.
- Why this job: Make a real impact in health and social care while growing your career.
- Qualifications: Experience in health and social care with strong organisational skills.
The predicted salary is between 26000 - 29500 £ per year.
Care Coordinator - Swindon Salary: £26,790.40 (40 hours per week) + on-call payments (OTE £31,500 per annum) Hours: 40 hours per week + shared on-call rota, additional hours may be required to meet business needs At First City Care Group, we are passionate about delivering outstanding home care that enables people to live independently and with dignity in their own homes. Our reputation is built on compassion, professionalism, and continuity ensuring every customer receives high-quality support from familiar, trusted carers. We are now looking for an organised and proactive Care Coordinator to join our friendly Swindon office team. If you thrive on forward planning, problem-solving, and creating well-balanced rotas that keep services running smoothly, this could be the perfect role for you. The Role As Care Coordinator, you'll play a vital role in shaping the daily delivery of our care services. Your primary focus will be planning and maintaining rotas in advance, ensuring customers receive seamless, consistent care from carers who are well-matched to their needs. You'll also be a key point of contact for care staff, customers, families, and healthcare professionals responding to queries, resolving issues, and supporting high standards of service delivery. This role is based on a full-time 40-hour working week, with a structured on-call rota covering weekday evenings and alternate weekends. The on-call arrangement provides additional financial recognition and makes a meaningful contribution to overall earnings. In addition, there are opportunities to increase earnings through optional extra shifts and ad-hoc cover, where available. As such, the total annual income may vary depending on participation in on-call duties and uptake of additional hours. You'll provide out-of-hours on-call support on a shared rota basis, delivering 24/7 assistance to staff, families, and customers. Managing a range of calls including emergencies, general queries, and staff sickness. Key Responsibilities: Develop and maintain rotas that promote continuity of care and efficient travel routes Match carers to customers based on skills, experience, and location Manage last-minute changes calmly and professionally Respond promptly to calls, emails, and messages Record and escalate concerns, complaints, and compliments appropriately Work closely with the care team and management to maintain service qualityAbout You Minimum 1 year of hands-on care experience (essential) Experience in rota planning or scheduling (desirable) Strong organisational and problem-solving skills Confident communicator with a calm, professional manner Comfortable using care management or rostering systems (training provided) Able to work independently and collaboratively within a teamWhat We Offer £26,790.40 per year + additional earnings for shared on-call rota 28 days annual leave (inclusive of public holidays) Workplace pension scheme with NEST Ongoing training and career progression opportunities Industry-recognised qualifications Blue Light Card discount scheme Employee Assistance Programme (Health Assured) Local motor maintenance discount Refer-a-friend bonus schemeAdditional hours may be required to meet business needs. If you enjoy planning ahead, creating structure, and understand how vital continuity is in care we'd love to hear from you. Apply now and become part of a team committed to delivering exceptional care across our community. All roles are subject to satisfactory references, an Enhanced DBS check, and completion of mandatory training. This role does not offer sponsorship. If this position is not suitable, we may discuss alternative opportunities within our organisation
Care Coordinator in Swindon employer: First City Nursing and Care
First City is an outstanding employer in the community care sector, offering a rewarding role as a Community Driver Care Assistant where you can truly make a difference in people's lives. With competitive pay, flexible working hours, and a strong commitment to employee growth through ongoing training and support, we foster a positive work culture that values compassion and teamwork. Join us and enjoy unique benefits like a £500 joining bonus, guaranteed hours, and access to pool cars, all while working in a supportive environment dedicated to empowering individuals in Swindon and the surrounding areas.
Contact Details:
First City Nursing and Care Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator in Swindon
✨Tip Number 1
Network like a pro! Reach out to your contacts in the health and social care sector. Let them know you're on the lookout for a Care Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to care coordination. Think about scenarios where you’ve had to manage schedules or resolve conflicts. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've efficiently managed tasks in previous roles. This will highlight your ability to handle the fast-paced environment at First City.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Care Coordinator in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your relevant experience in health and social care, especially if you've worked in a community-based setting.
Showcase Your Organisational Skills:As a Care Coordinator, you'll need to be super organised. Use your application to demonstrate how you've effectively managed schedules or handled multiple tasks in previous roles.
Be Person-Centred:In your written application, emphasise your compassionate approach to care. Share examples of how you've provided empathetic support to clients, as this is key to the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your CV and any additional information you want to include. Plus, it shows you're keen to join our team!
How to prepare for a job interview at First City Nursing and Care
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Care Coordinator. Familiarise yourself with scheduling, communication, and documentation processes. This will help you demonstrate your knowledge and show that you're proactive about the role.
✨Showcase Your Experience
Highlight your relevant experience in health and social care, especially if you've worked in community settings. Be ready to discuss specific examples where you've successfully managed care workers or resolved client issues, as this will illustrate your capability for the role.
✨Practice Empathy
As a Care Coordinator, compassion is key. Prepare to discuss how you would handle sensitive situations with clients and care workers. Sharing personal anecdotes can help convey your empathetic approach and commitment to person-centred support.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
