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- Tasks: Coordinate care services and support a dedicated team in delivering essential social care.
- Company: Join First City, a passionate team making a difference in Swindon.
- Benefits: Competitive salary, 28 days leave, training, and employee discounts.
- Why this job: Make a real impact in health and social care while growing your career.
- Qualifications: Experience in health and social care with strong organisational skills.
- Other info: Dynamic environment with ongoing support and career development opportunities.
The predicted salary is between 26000 - 29500 £ per year.
At First City Group we\’re passionate about delivering outstanding social care that helps people live independently and with dignity in their own homes. Our team is built on compassion, professionalism, and continuity ensuring every customer receives consistent, high-quality support from familiar faces.
We\’re now looking for a Future Planning Care Coordinator to join our friendly office team in Swindon. This role is perfect for someone who thrives on organisation, forward planning, and creating well-balanced rotas that ensure our customers receive seamless, consistent care.
Location: Swindon
Salary: £26,000 with additional earnings for on call service (OTE of £30,300)
Hours: 40 hours per week + shared on-call rota, additional hours may be required to meet business needs
About the Role:
As our Future Planning Care Coordinator, you\’ll play a key role in shaping the daily rhythm of our care service. Your main responsibility will be to plan and maintain rotas well in advance, ensuring that care visits are matched appropriately to each customer\’s needs, staff skills, and locations.
You\’ll also act as a first point of contact for both care staff, customers and other healthcare professionals, helping to resolve queries, handle concerns or compliments, and escalating issues where needed.
Key Responsibilities:
- Develop and maintain rotas that ensure continuity of care and efficient travel routes
- Match carers to clients based on skills, experience, and location
- Respond promptly and professionally to calls, messages, and emails from customers, families, and staff
- Manage last-minute changes with calm and clear communicationRecord and report issues, concerns, compliments, and complaints appropriately
- Work closely with the care team and management to maintain high standards of service delivery
About You:
- Minimum 1 year of hands‑on domiciliary care experience (essential)
- Proven experience in rota planning, rostering, or scheduling (desirable)
- Excellent organisational and problem‑solving skills
- Strong communication skills and a calm, professional manner
- Confident using care management or rostering software (training will be provided)
- Able to work independently and as part of a supportive team
What we offer in return:
We provide excellent training and ongoing support, with opportunities for career progression and additional industry‑recognised qualifications. You\’ll receive 28 days of annual leave inclusive of public holidays and a workplace pension with Nest. Staff also benefit from access to the Blue Light Card discount scheme, our Employee Assistance Programme (Health Assured), and a local motor maintenance discount. We also run a refer‑a‑friend scheme to reward you for introducing new team members.
Please note
All positions with First City Nursing and Care are subject to satisfactory references, an enhanced DBS check, and completion of mandatory training. This role does not offer sponsorship. If this position isn\’t the right fit, we may suggest other suitable opportunities within our organisation.
If you\’re someone who loves planning ahead, thrives on creating structure, and understands the importance of continuity in care we\’d love to hear from you!
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Care Coordinator employer: First City Nursing and Care
Contact Detail:
First City Nursing and Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to your contacts in the health and social care sector. Let them know you're on the lookout for a Care Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to care coordination. Think about scenarios where you’ve had to manage schedules or resolve conflicts. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've efficiently managed tasks in previous roles. This will highlight your ability to handle the fast-paced environment at First City.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your relevant experience in health and social care, especially if you've worked in a community-based setting.
Showcase Your Organisational Skills: As a Care Coordinator, you'll need to be super organised. Use your application to demonstrate how you've effectively managed schedules or handled multiple tasks in previous roles.
Be Person-Centred: In your written application, emphasise your compassionate approach to care. Share examples of how you've provided empathetic support to clients, as this is key to the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your CV and any additional information you want to include. Plus, it shows you're keen to join our team!
How to prepare for a job interview at First City Nursing and Care
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Care Coordinator. Familiarise yourself with scheduling, communication, and documentation processes. This will help you demonstrate your knowledge and show that you're proactive about the role.
✨Showcase Your Experience
Highlight your relevant experience in health and social care, especially if you've worked in community settings. Be ready to discuss specific examples where you've successfully managed care workers or resolved client issues, as this will illustrate your capability for the role.
✨Practice Empathy
As a Care Coordinator, compassion is key. Prepare to discuss how you would handle sensitive situations with clients and care workers. Sharing personal anecdotes can help convey your empathetic approach and commitment to person-centred support.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
