At a Glance
- Tasks: Engage with customers, process transactions, and identify sales opportunities.
- Company: Join First Citizens Bank and be part of a supportive branch team.
- Benefits: Competitive pay, comprehensive benefits, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and professional development.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: High school diploma and 6 months of customer service experience required.
The predicted salary is between 24000 - 36000 £ per year.
Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.
Successful Candidate Will Demonstrate
- Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation.
- Customer Service Skills: Demonstrates professionalism and empathy in customer interactions.
- Adaptability: Has the ability to learn and adapt quickly to new information and technology.
- Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships.
- Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently.
- Agility: Able to process information and move quickly through problem resolution.
Responsibilities
- Service Standards: Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
- Operations and Administration: Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.
Qualifications
- High School Diploma or GED and 6 months of customer service experience.
- Preferred Area of Experience: Sales.
- Skill(s): Financial literacy, Knowledge of retail banking products and services.
Benefits
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
Sales & Service Representative (Teller) employer: First Citizens Bank
First Citizens Bank is an exceptional employer that prioritises employee development and a collaborative work culture. Located in the UK, we offer competitive benefits, ongoing training opportunities, and a supportive environment where your contributions are valued, making it an ideal place for those seeking a rewarding career in banking.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Service Representative (Teller)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on First Citizens Bank. Understand their values, services, and what makes them tick. This will help you connect better during your conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, try role-playing with a friend or family member. Focus on being friendly, professional, and empathetic. The more comfortable you are in conversations, the better you'll shine in the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past jobs where you demonstrated great customer service or teamwork. This will help you illustrate your skills and adaptability, making you a standout candidate.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a chance to explore other roles that might suit you. Plus, it’s super easy to navigate!
We think you need these skills to ace Sales & Service Representative (Teller)
Some tips for your application 🫡
Show Your People Skills:Since this role is all about customer interaction, make sure to highlight your communication skills in your application. Share examples of how you've engaged with customers and resolved their issues, showing us you're a true people person!
Tailor Your Experience:When filling out your application, connect your past experiences to the responsibilities listed in the job description. If you've worked in customer service or sales before, let us know how that experience makes you a great fit for our team.
Be Professional and Personable:We love candidates who can balance professionalism with a friendly approach. Use a warm tone in your written application, and don’t shy away from showing a bit of your personality. We want to see the real you!
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can start the conversation about how you can join our branch team!
How to prepare for a job interview at First Citizens Bank
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of retail banking products and services. Familiarise yourself with common customer queries and how to address them. This will show that you're not just a people person, but also someone who understands the business.
✨Showcase Your Communication Skills
During the interview, demonstrate your interpersonal skills by engaging in conversation confidently. Use examples from your past experiences where you’ve successfully interacted with customers or resolved issues. This will highlight your ability to connect with clients and colleagues alike.
✨Emphasise Teamwork and Adaptability
Be prepared to discuss how you've worked in teams and adapted to changing situations. Share specific instances where you’ve collaborated with others to achieve a goal or adjusted your approach based on new information. This will illustrate your flexibility and commitment to teamwork.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the branch's sales initiatives or how they support employee development. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s success.
