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For Companies At a Glance
- Tasks: Provide first line IT support and resolve technical queries for customers.
- Company: Leading customer service provider in the UK with a focus on excellence.
- Benefits: Enjoy additional leave, company pension, and convenient on-site parking.
- Why this job: Kickstart your career in IT while helping customers solve their tech issues.
- Qualifications: Prior customer service experience and strong communication skills required.
- Other info: Monday to Friday schedule with opportunities for overtime and growth.
The predicted salary is between 24000 - 36000 £ per year.
A leading customer service provider in the UK is seeking a Customer Service - IT professional. The role involves providing first line support for technical queries and requires excellent communication and administrative skills. Candidates should have prior customer service experience and a positive approach.
Benefits include:
- Additional leave
- Company pension
- On-site parking
The working schedule is Monday to Friday with opportunities for overtime.
Wakefield-based 1st Line IT Support Specialist employer: First Choice
Contact Detail:
First Choice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wakefield-based 1st Line IT Support Specialist
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and services will help us tailor our answers to show we're a great fit for their team.
✨Tip Number 2
Practice common interview questions related to customer service and IT support. We can even role-play with a friend to boost our confidence and refine our responses.
✨Tip Number 3
Showcase our communication skills during the interview. Remember, as a 1st Line IT Support Specialist, we need to explain technical issues clearly and patiently to customers.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and shows our enthusiasm for the role. Plus, apply through our website for a smoother process!
We think you need these skills to ace Wakefield-based 1st Line IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant IT skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our 1st Line IT Support Specialist role. Share specific examples of how you've tackled technical queries in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly and effectively. We love candidates who can articulate their thoughts well!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at First Choice
✨Know Your Tech Basics
Brush up on your IT knowledge, especially the common technical issues that customers face. Being able to confidently discuss troubleshooting steps for software and hardware problems will show that you're ready for the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and turned them into positive outcomes. This will demonstrate your ability to maintain a positive approach under pressure.
✨Practice Your Communication
Since communication is key in this role, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts clearly and concisely.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company culture or the team you'll be working with. This shows your interest in the role and helps you gauge if it's the right fit for you.
