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- Tasks: Provide top-notch customer service and support for IT-related queries.
- Company: Join a dynamic team in a supportive work environment.
- Benefits: Enjoy competitive pay, casual dress, and company events.
- Why this job: Make a difference by helping customers solve their tech issues.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Flexible hours with opportunities for overtime and career growth.
Role : Customer Service – IT Salary: £12.60 per hour Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm) Location: Wakefield WF1 You will be required to undergo various high level security checks/clearances. You need to be able to provide proof of work in UK for last 5 years – to pass To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. Key Accountabilities * Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). * Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service. * Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed. * Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved. * Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis. * Acts as a team player and is viewed by colleagues as a helpful and effective member of the team. For the role you will be able to demonstrate: * Excellent communication skills both written and verbal * Excellent administrative skills * Previous Customer services experience * A positive can do approach * Ability to work well in a team and independently Benefits: * Additional leave * Casual dress * Company events * Company pension * On-site parking Schedule: * 8 hour shift * Day shift * Monday to Friday * Overtime
Customer Service - IT employer: First Choice
Contact Detail:
First Choice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - IT
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can clearly explain your thoughts and experiences. Try mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past work where you successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service - IT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service - IT role. Highlight your previous customer service experience and any relevant technical skills, especially with Microsoft products or basic networking. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and positive attitude. Tell us why you're excited about this role and how you can contribute to delivering first-class service at StudySmarter.
Show Off Your Team Spirit: We love team players! In your application, mention any experiences where you've worked well in a team or helped colleagues out. It’s all about showing us that you can be a helpful and effective member of our crew.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at First Choice
✨Know Your Stuff
Make sure you brush up on the basics of IT support, especially around Microsoft products and basic networking. Familiarise yourself with common technical queries and how to resolve them, as this will show your potential employer that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might even want to role-play with a friend or family member to get comfortable with articulating your thoughts clearly and effectively.
✨Demonstrate Team Spirit
Be prepared to discuss examples of how you've worked well in a team before. Highlight situations where you’ve collaborated with others to solve problems or improve processes, as this will show that you can be a helpful and effective team player.
✨Prepare for Security Checks
Since this role requires high-level security checks, ensure you have all necessary documentation ready to prove your work history in the UK for the last five years. Being organised and upfront about this will reflect positively on your attention to detail.
