At a Glance
- Tasks: Record freight, book transport, and respond to customer enquiries in a fast-paced office.
- Company: Join a well-established freight forwarding business with a supportive team.
- Benefits: Competitive salary, full training, and genuine career progression opportunities.
- Other info: Dynamic work environment with a positive team culture.
- Why this job: Be part of a growing company and enhance your customer service skills.
- Qualifications: Customer service experience is a plus; strong communication and IT skills are essential.
The predicted salary is between 29500 - 30000 £ per year.
Location: Heathrow Area / Surrey
Salary: £29,500 - £30,000 (DOE)
Hours: Monday to Friday | 08:00 - 18:00 (1-hour lunch)
We're currently recruiting for a Customer Service Clerk to join a busy and well-established freight forwarding business. This is a fantastic opportunity for someone with excellent communication and organisational skills who enjoys working in a fast-paced office environment.
Key Responsibilities:
- Recording incoming freight accurately onto the internal system.
- Booking transport and collections over the phone.
- Updating customer bookings and shipment information.
- Responding to customer enquiries via email and telephone.
- Providing administrative support to the operations team.
- Maintaining accurate records and ensuring a high level of customer service.
About You:
- Previous customer service or administration experience is beneficial but not essential.
- Confident communicating with customers by phone and email.
- Good IT skills, including Microsoft Office.
- Well organised with excellent attention to detail.
- Able to work efficiently in a busy team environment.
- A positive attitude and willingness to learn.
This is an excellent opportunity to join a growing freight forwarding business with full training provided and genuine opportunities for career progression.
Transport Customer Service Clerk employer: First Choice Staff
First Choice Staff is an excellent employer for Class 1 Drivers, offering competitive pay and immediate start opportunities in the vibrant location of Newbury, Berkshire. With a supportive work culture that values flexibility and employee well-being, drivers benefit from subsidised canteen facilities and the chance to grow within a dynamic team dedicated to providing meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Customer Service Clerk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Choice Staff. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Choice Staff before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Transport Customer Service Clerk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Choice Staff:Your cover letter is your chance to shine! Tell us why you want to work at First Choice Staff specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Choice Staff!
How to prepare for a job interview at First Choice Staff
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
