At a Glance
- Tasks: Communicate with customers and couriers to resolve queries and arrange shipments.
- Company: Join a small, dynamic freight forwarder with a friendly team.
- Benefits: Competitive salary, Monday to Friday hours, and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced industry.
- Why this job: Gain valuable experience in customer service and logistics while making a difference.
- Qualifications: Previous courier or customer service experience is a plus.
The predicted salary is between 25000 - 28000 £ per year.
We are working with a small freight forwarder who are looking to recruit a Courier/Customer Service Agent.
Role Involves:
- Liaising with customers, couriers, and warehouse team via telephone and email
- Resolve customer queries
- Provide quotes to customers
- Arranging courier / express shipments domestically and internationally
- Preparing documentation and labels
- Updating customers
- Stock control and data entry
- Update POD's
- Invoicing
- Filing
Any Courier / Customer Service experience is an advantage.
Monday to Friday, 9:00am - 5:30pm. Salary is £25K-£28K depending on experience.
If you do not hear from us within 7 days, then your application has been unsuccessful.
Courier/ Customer Service Agent in Surrey employer: First Choice Staff
Join a dynamic and supportive team at our small freight forwarder, where your role as a Courier/Customer Service Agent will be pivotal in ensuring seamless communication between customers and couriers. Enjoy a collaborative work culture that values employee growth, offering opportunities for skill development and career advancement, all while working in a friendly environment from Monday to Friday, 9:00am to 5:30pm.
StudySmarter Expert Advice🤫
We think this is how you could land Courier/ Customer Service Agent in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at freight forwarders. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and logistics. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! During interviews, highlight your experience in liaising with customers and resolving queries. Use specific examples to demonstrate how you’ve handled similar situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Courier/ Customer Service Agent in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights any relevant experience in customer service or courier roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Courier/Customer Service Agent role. Be sure to mention your communication skills and any experience with resolving customer queries.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the facts about your experience and skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at First Choice Staff
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Courier/Customer Service Agent. Familiarise yourself with tasks like liaising with customers and couriers, resolving queries, and preparing documentation. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on Customer Service Skills
Since this role involves a lot of customer interaction, think about your past experiences in customer service. Prepare examples of how you've successfully resolved issues or provided excellent service. This will demonstrate your ability to handle customer queries effectively.
✨Practice Your Communication Skills
You'll be communicating via phone and email, so it's crucial to convey information clearly and professionally. Consider doing mock interviews with a friend or family member to practice articulating your thoughts and responding to potential questions.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, or specific challenges they face. This shows that you're engaged and serious about finding the right fit for both you and the company.
