At a Glance
- Tasks: Ensure top-notch customer service and manage daily operations in a vibrant warehouse.
- Company: Join a well-established brand with endless opportunities in Teesside.
- Benefits: Full-time hours, Monday to Friday, with a dynamic work environment.
- Other info: Fast-paced role requiring attention to detail and a can-do attitude.
- Why this job: Be part of a team that values customer experience and problem-solving.
- Qualifications: Customer service focus, logistics experience preferred, and excellent communication skills.
The predicted salary is between 35183 - 43001 £ per year.
Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.
Exciting opportunity for a customer service focused individual to join a dynamic and vibrant warehouse based in Teesside.
This is your chance join a well-established brand and where the opportunities are endless!
This is a full time position working Monday to Friday from 11:00am - 19:00hrs.
Responsible for ensuring that the day to day Customer activities are completed.
Ensuring that all internal and external visitors to the station are handled in the appropriate manner.
Always operate in a customer focused manner, ensuring that the standards of the company are upheld.
This role is diverse requiring a high level of attention to detail and exceptional problem- solving skills.
You must be an excellent communicator and team player with the ability to build up effective relationships in order to deliver great service quality and enhance their customer experience.
You remain calm under pressure and go the extra mile to resolve any problems which may arise.
Tick list...
- Customer Services focused.
- Previous logistics experience preferred.
- Well organised and have attention to detail.
- Self-motivated with a can do attitude.
- Able to function in a fast paced environment.
- Able to use own initiative and be a team player.
- Excellent communication skills (oral and written).
- IT literate. xgikmsk
As per Df T & CAA legislation To apply for the position, please submit your CV detailing your full and complete 5 year history including employment, education and any gaps of unemployment longer than 28 days.
Please click on the apply button to read the full job description
Operations Agent - Customer Service in Stainton employer: First Choice Staff
Join a leading organisation in the Freight and Logistics sector as a Warehouse Operator FLT, where you will be part of a dynamic team dedicated to excellence in supply chain operations. Enjoy a supportive work culture that values reliability and teamwork, with opportunities for personal growth and development in a stable Monday to Friday role. With a focus on employee well-being and continuous support, this position offers a rewarding environment for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Agent - Customer Service in Stainton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at First Choice Staff. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like First Choice Staff before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Agent - Customer Service in Stainton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to First Choice Staff:Your cover letter is your chance to shine! Tell us why you want to work at First Choice Staff specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at First Choice Staff!
How to prepare for a job interview at First Choice Staff
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
