At a Glance
- Tasks: Manage key eCommerce accounts and deliver exceptional service while identifying growth opportunities.
- Company: Dynamic SME in freight forwarding and logistics based in Hayes.
- Benefits: Full-time role with hybrid working, competitive salary, and career development.
- Other info: Monday to Friday role with flexible working options and a supportive team environment.
- Why this job: Join a growing team and make a real impact in the eCommerce logistics space.
- Qualifications: Experience in account management and strong understanding of eCommerce operations required.
The predicted salary is between 35000 - 45000 £ per year.
We are looking for a Key Account Manager to join our growing SME freight forwarding and logistics business based in Hayes. This is a full-time role responsible for managing and developing relationships with key eCommerce customers. The successful candidate will act as the primary point of contact for strategic accounts, ensuring exceptional service delivery, identifying growth opportunities, and collaborating with operational teams to deliver tailored logistics solutions.
Key Responsibilities
- Manage and develop relationships with key eCommerce and logistics accounts.
- Act as the main point of contact for customers, ensuring high levels of service and customer satisfaction.
- Identify opportunities to increase revenue through additional freight, fulfilment, warehousing, and value-added services.
- Conduct regular business reviews and performance meetings with customers.
- Work closely with warehousing, freight, customs, customer service, and finance teams to ensure seamless service delivery.
- Monitor account performance against KPIs and service level agreements.
- Resolve customer issues and proactively manage service improvements.
- Prepare account reports, forecasts, and updates using CRM and reporting tools.
- Monitor market trends and customer requirements to support account growth strategies.
Qualifications & Experience
- Proven experience in account management, customer success, or client relationship management within eCommerce, 3PL, fulfilment, freight forwarding, or logistics.
- Strong understanding of eCommerce operations, fulfilment, last-mile delivery, international shipping, and returns management.
- Excellent relationship-building and stakeholder management skills.
- Strong commercial awareness with experience identifying upselling and cross-selling opportunities.
- Ability to analyse customer performance data and provide actionable recommendations.
- Experience using CRM systems and account management tools.
- Strong communication, presentation, and problem-solving skills.
- Self-motivated, organised, and able to manage multiple customer relationships simultaneously.
- Knowledge of UK and international freight forwarding, customs procedures, and 3PL services is highly desirable.
Monday - Friday - 09:00am - 17:30pm (2 days hybrid)
If you do not hear from us within 7 days, your application has been unsuccessful.
E-Commerce Account Manager in Southall employer: First Choice Staff
Join our dynamic team in Hayes as an E-Commerce Account Manager, where we prioritise employee growth and a collaborative work culture. We offer competitive benefits, including hybrid working options, and a supportive environment that encourages professional development and innovation in the fast-paced logistics sector. With a focus on building strong relationships with key eCommerce clients, you'll find meaningful opportunities to make an impact while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Account Manager in Southall
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like First Choice Staff are looking for when hiring for a E-Commerce Account Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to First Choice Staff for the E-Commerce Account Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at First Choice Staff as a E-Commerce Account Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out First Choice Staff’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-Commerce Account Manager.
We think you need these skills to ace E-Commerce Account Manager in Southall
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at First Choice Staff, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with First Choice Staff's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at First Choice Staff. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at First Choice Staff
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that First Choice Staff uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at First Choice Staff. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
