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- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy a competitive pay rate and a supportive work environment.
- Why this job: Perfect for those who love problem-solving and want to make a real impact.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
- Other info: Flexible shifts from Monday to Friday, ideal for students.
Role Purpose: To provide both internal and external customers with a high level of service in problem solving.
Specific Role Context: To deal with internal and external customer queries in a timely and efficient manner.
Specific Role Challenges: To provide a high level of customer service at all times whilst ensuring compliance and performance targets are met in line with company processes and procedures.
Duties:
- To act as the first point of contact for all internal and external customers contacting the service centre.
- Answer all calls to the Service Centre within 3 rings in a professional manner.
- Respond to all queries in accordance with company standards (GSOP).
- Deal with all internal and external customers visiting the Service Centre in a professional manner.
- Responding to Problem Pieces and ensure redistribution is arranged in accordance with global standards.
- Act as Service Centre receptionist.
- Represent the company in a professional and efficient manner in order to increase customer satisfaction.
- Standard uniform and ID pass to be worn at all times.
- Adhere to legislation including Health and Safety, Working Time Directive regulations etc.
- Provide administrative and operational tasks, necessary to ensure the correct functioning of the Service Centre.
- Adhere to all company procedures.
- Perform any other reasonable duties as required.
- A computer system with numerous applications will be required to be used during the pursuit of your duties.
- Represent the Service Centre in a positive and professional manner.
- Plan and prepare working practices ensuring maximum efficiency.
- Manage day to day workload and seek support when required.
- Be able to work within a team environment to deliver measured results.
- Communicate with colleagues ensuring that service delivery levels are consistently high.
Skills:
- Excellent communication skills
- IT literate
- A customer focused attitude
- Ability to work within a team
- Administration experience preferred
Shift: Monday - Friday 15.30-19.30
Pay: £12.25 per hour
Please note 5-year history referencing & DBS (Disclosure & Barring Service) shall be applied once successful at initial interview.
If you have not heard back from us within 7 working days please assume you have been unsuccessful.
Operations Agent in Bristol employer: First Choice Staff
Contact Detail:
First Choice Staff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Agent in Bristol
✨Tip Number 1
Familiarise yourself with the company's customer service standards and procedures. Understanding their guidelines will help you demonstrate your alignment with their expectations during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, especially in a professional context. Since the role requires excellent communication, consider role-playing scenarios where you handle customer queries effectively.
✨Tip Number 3
Research common challenges faced in customer service roles and think of examples from your past experiences where you've successfully resolved similar issues. This will prepare you for situational questions during the interview.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Operations Agent in Bristol
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Operations Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points for clarity and focus on achievements that demonstrate your communication skills and ability to work in a team.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully handled customer queries or administrative tasks in the past, showcasing your problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Operations Agent role.
How to prepare for a job interview at First Choice Staff
✨Showcase Your Communication Skills
As an Operations Agent, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice answering common interview questions out loud to ensure you convey your thoughts confidently.
✨Familiarise Yourself with Company Standards
Understanding the company's service standards and procedures is crucial. Research their customer service policies and be ready to discuss how you would adhere to these in your role. This shows that you are proactive and serious about delivering high-quality service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Teamwork and Adaptability
Since the role requires working within a team, be ready to discuss your experience in collaborative environments. Highlight instances where you contributed to team success and how you adapt to changing situations, as this will resonate well with the interviewers.
