At a Glance
- Tasks: Coordinate global shipments and ensure timely deliveries in a fast-paced logistics environment.
- Company: Join a leading freight forwarding company at London Heathrow, specialising in aviation logistics.
- Benefits: Enjoy 20 days annual leave, performance bonuses, private medical care, and career development.
- Other info: Opportunity for overtime and long-term growth in a supportive work culture.
- Why this job: Be part of a dynamic team making a real impact in urgent aviation logistics.
- Qualifications: Strong interest in logistics, excellent communication skills, and attention to detail required.
The predicted salary is between 30000 - 38000 £ per year.
An excellent opportunity has arisen to join a well-established and growing freight forwarding company specializing in AOG and time-critical aviation logistics, based at London Heathrow. We are looking for a Multimodal Import & Export Operator to become a key member of our operations team. This is a hands-on and highly varied role, covering air, sea, road, on-board courier (hand-carry), and courier shipments, with full end-to-end operational responsibility. You will work in a fast-paced environment handling time-critical cargo, predominantly supporting the aviation industry, where attention to detail and exceptional customer service are essential. The role is heavily AOG-driven and involves reacting to urgent aircraft-on-ground situations, often working to extremely tight deadlines to minimise aircraft downtime. You will be involved at every stage of the forwarding process, including collections, transport bookings, customs entries, documentation, and liaising with overseas agents and customers worldwide.
We strive to go above and beyond at every opportunity, demonstrating to our customers that we value their business and care about every shipment we organise. This aligns with our mission statement: to earn the lifetime loyalty of our customers by delivering excellence in personal, reliable, and efficient worldwide logistics. In this varied role as a Multimodal Import & Export Operator you will liaise with suppliers, customers, and carriers to arrange door-to-door shipments, assist with customs processes, and ensure deliveries run smoothly and on time.
Key Responsibilities
- Coordinating worldwide multimodal import and export shipments (air, sea, road & courier), with a strong focus on AOG and urgent aviation consignments
- Arranging UK collections and deliveries to meet strict schedules
- Booking transport with airlines, shipping lines, hauliers, and overseas agents
- Preparing and submitting UK import and export customs entries
- Completing shipping documentation including AWBs, bills of lading, and delivery paperwork
- Assisting with the handling and documentation of hazardous goods (DG)
- Liaising closely with customers, suppliers, and overseas partners
- Maintaining accurate shipment records within internal systems
- Supporting senior colleagues with daily operational tasks
- Providing a high level of customer service and supporting 24/7 aviation logistics through an on-call rota, ensuring rapid response to AOG situations
Candidate Requirements
- Strong interest in developing a career in logistics, freight forwarding, and import/export operations
- Excellent communication and organisational skills
- Ability to manage multiple shipments and deadlines in a fast-paced environment
- High attention to detail and a willingness to learn new systems and procedures
- Proactive, reliable, and a strong team player
- Competent with Microsoft Office and general IT systems
- Previous experience in any of the following roles is advantageous: Logistics Agent, Freight Coordinator, Import/Export Clerk, Customs Broker, Import/Export Agent
Benefits
- 20 days annual leave plus Bank Holidays
- Performance-related bonus
- Pension scheme
- Private Medical Care (upon completion of probation)
- Overtime opportunities once fully trained
- Long-term career development within a growing business
Salary £30,000 to £38,000 per annum (depending on experience) + additional payments for weekday/weekend cover + Christmas bonus + benefits.
Working Hours Monday to Friday, 9am – 5:30pm + weekend on-call rota (every 5–6 weeks) + weekday on-call rota (1 night on call per week).
Multimodal Import & Export Operator in London employer: First Choice Staff
Join a dynamic and supportive team at our well-established freight forwarding company located at London Heathrow, where we prioritise employee growth and development in the fast-paced world of aviation logistics. With a strong focus on customer service and operational excellence, we offer competitive benefits including private medical care, performance-related bonuses, and long-term career opportunities, all within a culture that values teamwork and dedication to delivering exceptional results.
StudySmarter Expert Advice🤫
We think this is how you could land Multimodal Import & Export Operator in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics and freight forwarding industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and the role. Understand their operations, especially around AOG situations, and think of examples from your past experiences that showcase your skills. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your customer service skills during interviews. Since this role is all about ensuring smooth deliveries and happy clients, share stories that highlight your attention to detail and ability to handle pressure. Let them see how you go above and beyond!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Multimodal Import & Export Operator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Multimodal Import & Export Operator role. Highlight any relevant experience in logistics, freight forwarding, or import/export operations. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how you can contribute to our team. Be sure to mention your attention to detail and customer service skills, as these are key for us.
Showcase Your Communication Skills:In this role, communication is crucial. Make sure your application reflects your ability to liaise effectively with customers, suppliers, and colleagues. We love candidates who can demonstrate strong organisational and communication skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at First Choice Staff
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of multimodal transport and the specific challenges faced in AOG situations. Familiarise yourself with the key terms and processes involved in air, sea, and road freight, as well as customs procedures. This will show that you're not just interested in the role but also understand the industry.
✨Demonstrate Your Customer Service Skills
Since exceptional customer service is crucial in this role, prepare examples from your past experiences where you've gone above and beyond for a customer. Think about how you handled tight deadlines or urgent requests, especially in a fast-paced environment. This will highlight your ability to thrive under pressure.
✨Showcase Your Attention to Detail
In logistics, every detail matters. Bring examples of how you've successfully managed complex documentation or shipment records in previous roles. You could even mention any systems or tools you've used to ensure accuracy, as this will resonate well with the company's focus on meticulous operations.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with insightful questions about the company’s operations, their approach to AOG situations, or how they support their team members. This not only shows your genuine interest in the position but also helps you gauge if the company is the right fit for you.
