Customer Service Control Tower Support
Location: Southall
Hours: Monday - Friday 8:00am-4:00pm or 9:00am-5:00pm
About the Role
We are currently recruiting for a Customer Service Control Tower Support position on behalf of a busy and growing freight company. This is a fantastic opportunity for someone with strong customer service experience and knowledge of CargoWise to join a fast‑paced logistics environment. The successful candidate will play a key role in supporting customers, coordinating shipments and assisting with the day‑to‑day running of two key client accounts, ensuring a high level of service is maintained at all times.
Key Responsibilities
- Providing excellent customer service to clients via phone and email
- Supporting the Control Tower team with daily freight operations
- Assisting with the day‑to‑day management of two key client accounts
- Updating and maintaining shipment information using CargoWise
- Monitoring shipments and ensuring customers are kept informed throughout the process
- Handling customer queries and resolving issues efficiently
- Liaising with internal departments, suppliers, and transport partners
- Managing multiple tasks and prioritising workloads effectively
- Ensuring all administration and system updates are completed accurately
Key Requirements
- Previous experience within freight/logistics is preferred
- Working knowledge of CargoWise is essential
- Strong general computer skills
- Excellent communication and customer service skillsAbility to work well as part of a team
- Comfortable working in a busy, fast‑paced environment
- Highly organised with the ability to manage multiple tasks effectively
- Positive attitude with a proactive approach to work
Whats on Offer
- Monday to Friday working hours
- Supportive team environment
- Opportunity to develop within a growing freight business
- Varied and fast‑paced role
- Salary up to GBP30K
