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- Tasks: Coordinate airfreight imports, ensuring smooth and timely shipments.
- Company: Join a dynamic medium-sized freight forwarder with a focus on customer service.
- Benefits: Gain valuable experience in logistics and develop your career in a supportive environment.
- Why this job: Be the key link between customers and shipments, making a real difference every day.
- Qualifications: Experience in airfreight imports and strong communication skills are essential.
- Other info: Monday to Friday role with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
We have an exciting opportunity for an Import Customer Service Coordinator to work for a medium size freight forwarder.
To provide excellent customer service and operational support for all import airfreight shipments. The role requires close liaison with customers, overseas agents, and internal teams to ensure shipments are processed smoothly, on time, and in line with compliance and service standards.
RESPONSIBILITIES
·Manage and oversee all aspects of airfreight import shipments from origin to delivery.
·Handle daily customer enquiries, providing updates on shipment status and resolving any issues promptly.
·Liaise with customers and overseas partners to ensure timely movement of freight.
·Record, monitor, and resolve service failures or customer complaints in a professional and proactive manner.
·Build and maintain strong relationships with key customers and suppliers.
·Support the invoicing process by checking files for accuracy and profitability.
·A good understanding of pricing with the ability to complete quotations.
·Work with the Management team to continually improve processes and business performance.
·Support changes in the role necessary to take the department and business forward; and
·Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.
·Lead by example; Set the standard by leading through your actions
Key Skills & Attributes
·Previous experience in airfreight imports (essential).
·Basic knowledge of Crosstrades procedures
·Knowledge of customs processes and procedures (essential).
·Excellent communication and customer service skills.
·High attention to detail and ability to work under pressure.
·Strong organisational and time-management abilities.
·Proficient in MS Office (Word, Excel, Outlook).
·Knowledge of freight forwarding systems (e.g., ASM, FCL) is an advantage.
·Ability to work as part of a team and independently.
Qualifications
·Good experience within airfreight imports (preferred).
·Customs entry knowledge/experience (essential).
·GCSEs (or equivalent) in Maths and English.
·Additional logistics or freight forwarding qualifications desirable.
Monday to Friday.
·If you have not heard from us within 7 days , your application has been unsuccessful.
Import Customer Service Coordinator employer: First Choice Staff
Contact Detail:
First Choice Staff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry on LinkedIn or at local events. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Show them you know your stuff about airfreight imports and customs processes. This will help you stand out as a knowledgeable candidate.
✨Tip Number 3
Practice your communication skills! Since this role is all about liaising with customers and partners, being able to articulate your thoughts clearly will give you an edge during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Import Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in airfreight imports and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Import Customer Service Coordinator role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Showcase Your Communication Skills: Since this role involves liaising with customers and overseas partners, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we’re looking for someone who can handle enquiries like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at First Choice Staff
✨Know Your Airfreight Inside Out
Make sure you brush up on your knowledge of airfreight imports and customs processes. Be ready to discuss specific examples from your past experience that demonstrate your understanding of these areas, as they are essential for the role.
✨Showcase Your Customer Service Skills
Prepare to share stories that highlight your excellent communication and customer service skills. Think about times when you resolved issues or built strong relationships with customers and suppliers, as this will show you can handle daily enquiries effectively.
✨Demonstrate Attention to Detail
Since the role requires high attention to detail, be prepared to discuss how you ensure accuracy in your work. You might want to mention any systems or processes you use to double-check your work, especially when it comes to invoicing and shipment records.
✨Be Ready to Discuss Process Improvements
The company values continuous improvement, so think about any suggestions you have for enhancing processes or performance. Be ready to explain how you've contributed to improvements in previous roles, as this shows you're proactive and forward-thinking.
