X2 Positions have become available for a Customer Service & Inside Sales/Data co-ordinator to join this busy GSA locally based to LHR
This position will be Hybrid working
The salary range is c£24k-£28k, dependent on experience, industry experience is not essential but preferred.
Monday to Friday 9-5.30
DESCRIPTION
Within the GSA division of the Company, your role will be to manage
the day-to-day customer service activities for a key airline. Ensuring smooth
operational flow, monitor and recording of all reservations.
RESPONSIBILITIES
• Manage complete end-to-end booking process.
• Direct interface with UK freight forwarders, overseas offices, interline
partners, GHAs & other Company offices.
• Keeping in-house and airline system up to date, including full data
capture.
• Oversee Pre Bookings.
• Acting as main contact through both customer calls and emails
• Deal with pricing enquires and rates.
• Follow up on sales leads and chase potential new business.
• Managing capacity control and priorities.
• Responding to request for tracking information & post flights.
• Dealing with customer complaints and service issues.
• Provide booking list to GHAs and pre-alert outstations.
• Oversee trucking to ensure smooth transit.
SKILLS & EXPERIENCE
• Ideally candidate should have Airline, GSA or Freight
Forwarding experience.
• Have outstanding customer service skills and good understanding of the
cargo market.
• Ability to work in a fast paced environment handling multiple initiatives
and prioritize own workload.
• Autonomy in the role and capacity management.
• Must be articulate and possess good interpersonal skills.
• Competences in IT programs, strong analytical skills, planning
and organization
Please send your CV to Kellie Buckley
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.
