At a Glance
- Tasks: Coordinate Express department, manage customer service, and ensure smooth order processing.
- Company: Dynamic logistics company near Heathrow with a focus on innovation.
- Benefits: Competitive salary, flexible 4on 4off shifts, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a thriving industry.
- Why this job: Join a fast-paced environment where you can make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and experience with CRM systems required.
The predicted salary is between 28000 - 32000 € per year.
Our client close to Heathrow is looking for an Express/Time Critical Co-ordinator to work 4on 4off 7am to 7pm.
Purpose: Co-ordination of Express department.
Responsibility for: invoicing & profitability. Communicating with customers/suppliers.
Core Capabilities:
- Excellent communication and organisational skills.
- A mature and professional manner.
- Confidence with a computer including Excel, CRM database and BoxTop.
- Enjoy working with customers and building relationships. Must be able to work well within a target driven environment.
Key Tasks/Responsibilities:
- Day to Day responsibility for customer service delivery to Express Clients.
- Order processing from start to finish including but not limited to Boxtop creation, warehouse pick, tie up of paperwork, customer system KPI management.
- Follow up and resolve all operational issues/customer service concerns raised by the customer.
- Manage and maintain customer KPI expectations with regional depots.
- Promote business development, ensuring all opportunities from existing business are followed up through telephone sales, prospect follow up and quotations.
- Research client operational history past and present, visit their website to gain knowledge of products and any developments.
- Contribute to ongoing operational development and cost saving measures.
- Keep up to date with market trends, company products, services and news.
- Establish, manage and maintain internal and external relationships.
- Import and export jobs from start to finish including clearance.
The hours are 4on 4off 7am to 7pm. Salary £35K to £38K depending on experience.
We are only able to accept applications from candidates with previous experience for this role. If you do not hear from us your application has been unsuccessful.
Express/Time Critical Co-ordinator - 4on 4off 7am to 7pm in Feltham employer: First Choice Staff
Join a dynamic team close to Heathrow as an Express/Time Critical Co-ordinator, where your excellent communication and organisational skills will be valued in a supportive work culture. With a focus on employee growth and development, we offer competitive salaries and the unique advantage of a 4on 4off shift pattern that promotes work-life balance, making this an ideal opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Express/Time Critical Co-ordinator - 4on 4off 7am to 7pm in Feltham
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can confidently discuss your experience and how it relates to customer service delivery. Role-play with a friend if you need to!
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past work where you successfully managed multiple tasks or resolved issues. This will demonstrate your ability to thrive in a target-driven environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Express/Time Critical Co-ordinator - 4on 4off 7am to 7pm in Feltham
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about coordinating and communicating with customers and suppliers, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively engage with clients.
Tailor Your Experience:We want to see how your previous experience aligns with the responsibilities of the Express/Time Critical Co-ordinator role. Be specific about your past roles and how they relate to invoicing, customer service, and order processing. This will help us see you as a perfect fit!
Get Technical:Don’t forget to mention your confidence with computers, especially Excel and CRM databases. If you’ve used BoxTop or similar systems before, shout about it! We love candidates who are tech-savvy and can hit the ground running.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at First Choice Staff
✨Know Your Stuff
Before the interview, make sure you research the company and its services thoroughly. Familiarise yourself with their Express department and understand how they operate. This will not only show your interest but also help you answer questions more confidently.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with customers or resolved issues in the past. This will demonstrate your ability to handle customer service delivery effectively.
✨Get Comfortable with Tech
Brush up on your computer skills, especially with Excel and any CRM databases. If you have experience with BoxTop, be ready to discuss it. You might even want to mention specific tasks you've completed using these tools to highlight your proficiency.
✨Build a Relationship Mindset
Think about how you can contribute to building and maintaining relationships with clients. Prepare to discuss your approach to customer service and how you’ve previously managed client expectations. This will show that you’re not just about getting the job done, but also about fostering long-term partnerships.
