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- Tasks: Lead the Export Department and ensure excellent customer service while meeting profit targets.
- Company: Established forwarder with a focus on quality and employee pride.
- Benefits: Competitive salary of £36k - £38k and opportunities for career growth.
- Why this job: Join a dynamic team and build strong relationships with customers and partners.
- Qualifications: Experience in export processes and strong leadership skills required.
- Other info: Be part of a culture that values operational excellence and customer satisfaction.
The predicted salary is between 36000 - 38000 £ per year.
Job Description
We have an Export Supervisor position with an established Forwarder:
To assist the Branch manager and provide strong leadership within the Export Department and to assist in delivering excellent Customer service within the department with focus also on file profit targets and at the same time build a culture of high standards of Quality and a department where employees are proud to work.
Customer Liaison – to receive and process customer bookings in a timely fashion. To build relationships with customer and overseas partners. To gain trust and become customer preferred supplier.
Systems / Software Knowledge – to utilise a range of in-house systems to process customer bookings to meet the requirements requested by the customer.
Customs Compliance – to ensure all shipments are in-line and comply with the regulations set out in country of origin and UK customs.
Documentation Management – to ensure for each shipment the correct documentation is raised and received on arrival.
UK Export Process – to ensure all arrivals are checked in and available for collection and delivery to meet customer requirements.
Operational Compliance – monitoring carrier performance to ensure all shipments move as agreed to the customer requirement.
Commercial Awareness – to understand and use the current carrier rates to ensure RIF achieve a positive margin.
Customer Invoicing – to ensure all invoices raised include all costs incurred and are charged as per the agreed rates.
Department Operational Performance – monitor performance to ensure customer service requirements are achieved.
Department Leadership and Management – Assisting the Export Manager to lead the Export team to deliver excellent department performance and customer service.
Build Customer Relationships – ensure the retention and growth of key accounts and local customers through delivery of operational and customer excellence – Customer First.
Salary – £36k – £38k
If you have not heard from us within 7 days, your application has been unsuccessful
Export Supervisor employer: First Choice Staff
Contact Detail:
First Choice Staff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot reciting lines.
✨Tip Number 4
Don’t forget to follow up after an interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Export Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Export Supervisor role. Highlight your experience in customer service, documentation management, and any relevant systems knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your skills align with our focus on customer relationships and operational excellence. Let us know what makes you tick!
Showcase Your Leadership Skills: As an Export Supervisor, leadership is key. Share examples of how you've led teams or projects in the past. We love to see candidates who can inspire and motivate others while maintaining high standards.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at First Choice Staff
✨Know Your Stuff
Make sure you understand the UK export process inside out. Familiarise yourself with customs compliance and documentation management, as these are crucial for the role. Being able to discuss specific regulations and how you've navigated them in the past will show you're ready to hit the ground running.
✨Show Off Your Customer Skills
This role is all about building relationships, so be prepared to share examples of how you've successfully liaised with customers and partners. Think of times when you turned a challenging situation into a positive outcome, as this will demonstrate your customer-first approach.
✨Demonstrate Leadership Qualities
As an Export Supervisor, you'll need to lead a team. Be ready to talk about your leadership style and how you've motivated others in previous roles. Share specific instances where you’ve helped improve team performance or fostered a culture of excellence.
✨Be Commercially Aware
Understanding carrier rates and how they impact profit margins is key. Brush up on current market trends and be prepared to discuss how you would use this knowledge to ensure the department meets its financial targets. Showing that you can think commercially will set you apart.
